topic Re: Digital voice adapter in Home Phone

Digital voice adapter

Marystylo — Mon, 03 Jun 2024 13:32:03 GMT

The phone light keeps flashing to say I have messages but I can't seem to clear them I have contacted the help line but received no help

Re: Digital voice adapter

Chris-TalkTalk — Mon, 03 Jun 2024 13:38:54 GMT

Hi Marystylo,

Just to confirm, is there no message saved?

Chris

Re: Digital voice adapter

Marystylo — Mon, 03 Jun 2024 13:45:47 GMT

There are no messages saved

Re: Digital voice adapter

Chris-TalkTalk — Mon, 03 Jun 2024 13:50:52 GMT

OK thanks, and the phone light is flashing slowly? When did it start doing this?

Chris

Re: Digital voice adapter

Marystylo — Wed, 05 Jun 2024 09:49:32 GMT

I have sent you 2 emails and hope that you have seen them or I am I meant to send messages this way

Re: Digital voice adapter

Chris-TalkTalk — Wed, 05 Jun 2024 09:51:52 GMT

Hi Mary,

Sorry, we can't see any replies to emails, you have to post here on the Community

Chris

Re: Digital voice adapter

Marystylo — Wed, 05 Jun 2024 09:58:16 GMT

The problem started at the begining of May. I also am unable to receive or make any phone calls. The phone will ring but I can't hear anything and they can't leave a message. I try to make calls but after dialling the number it goes dead. I have tried unplugging then leaves it and switch it on again but this doesn't work.

I am an older lady so don't understand much in the way of technology.

Re: Digital voice adapter

Chris-TalkTalk — Wed, 05 Jun 2024 11:38:19 GMT

OK thanks. Could you switch the ONT, eero and digital voice adapter off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Digital voice adapter

Marystylo — Wed, 05 Jun 2024 12:29:16 GMT

Since waiting for your reply I have spoken to a talk talk and they are going to send me a new digital voice adapter. I had already turned everything off and left it for some time and that still didn't work. I'm now hoping that this will work

Re: Digital voice adapter

Chris-TalkTalk — Wed, 05 Jun 2024 12:38:40 GMT

OK Marystylo, please let us know how you get on

Chris

Re: Digital voice adapter

Scankydog — Fri, 28 Jun 2024 15:26:46 GMT

Hi i have the same problem with my digital voice adaptor phone light flashing but no saved messages. Apart from that still works fine

Re: Digital voice adapter

Anonymous — Mon, 01 Jul 2024 05:39:02 GMT

Morning @Scankydog

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Digital voice adapter

Marystylo — Mon, 01 Jul 2024 08:48:45 GMT

Thank you for your help, I have been sent a new digital voice adapter and everything is now working

Re: Digital voice adapter

Anonymous — Mon, 01 Jul 2024 08:49:50 GMT

Hi @Marystylo

Thanks for the update 🙂

Michelle