topic Re: vulnerable customer in Home Phone

vulnerable customer

imtelstar — Sat, 08 Jun 2024 18:40:50 GMT

It's out of hours my phone line isn't working, and the bots don't help and there's on one to fix the problem or log the issue. All that happens is that the bot says ring in the morning. What if as a vulnerable customer I need an ambulance?

Re: vulnerable customer

fr8ys — Sat, 08 Jun 2024 18:58:00 GMT

Hi,

Sorry to hear that.

Unfortunately you will need to phone in the morning as this forum operates office hours Monday to Friday.

Have you registered with TalkTalk as vulnerable? If not it is advisable to do so.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: vulnerable customer

Gliwmaeden2 — Sat, 08 Jun 2024 23:30:42 GMT

@imtelstar, in case of an emergency, do you have a mobile phone?

A mobile phone, even without a SIM card in it, can dial 999.

Worth having a mobile as a fallback.

As and when copper landlines are no longer used, this will be even more important.

Re: vulnerable customer

Karl-TalkTalk — Mon, 10 Jun 2024 07:21:10 GMT

Hi @imtelstar

How are things today ? Is there a dialtone when your phone is connected to your phone socket ?

The line tests were showing a disconnection fault on the 8th however today the fault has cleared and line tests are not picking up any issues.

Thanks

Karl.