topic Re: grandstream model HT801 compatible handsets in Home Phone

grandstream model HT801 compatible handsets

Andrew381 — Tue, 11 Jun 2024 09:08:44 GMT

can anyone recommend a corded phone handset that works with grandstream model HT801.

that has caller display please

I've tried a few handset out of currys, that don't seem to work properly

thanks

Re: grandstream model HT801 compatible handsets

Anonymous — Tue, 11 Jun 2024 09:11:44 GMT

Hi Andrew,

Can I just confirm, what has not worked on the handsets please? Is it the Caller Display?

Michelle

Re: grandstream model HT801 compatible handsets

Andrew381 — Tue, 11 Jun 2024 09:19:52 GMT

new house phone didn't ring, calls just went through to the app.

Had same problem when i originally set-up, where some handsets wouldn't work with the grandstream,

Was told to get a voip compatible handset, but unable to find any

thanks

Re: grandstream model HT801 compatible handsets

Anonymous — Tue, 11 Jun 2024 09:25:22 GMT

Hi Andrew,

So just to confirm, are you able to make calls ok if you plug a phone into the Digital Voice Adapter and is there a dial tone?

Michelle

Re: grandstream model HT801 compatible handsets

Andrew381 — Tue, 11 Jun 2024 09:30:38 GMT

yes it had been working, but we had been using a really old handset, which has now stopped working.

Just want to make sure i buy the correct handset that works with the GRANDSTREAM MODEL HT801.

Or should any analogue handset work?

TalkTalk support had previously said i need a voip compatible

handset

Re: grandstream model HT801 compatible handsets

Anonymous — Tue, 11 Jun 2024 09:36:18 GMT

Hi,

Ok thanks for confirming. As it did originally work on FTTP voice could you try resetting the DVA to see if there is any change please? Unfortunately we don't have a specific list of handsets that we can recommend. @KeithFrench or @Gondola do you both use VOIP on FTTP please?

RESETTING YOUR DIGITAL VOICE ADAPTER

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.

Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Michelle

Re: grandstream model HT801 compatible handsets

Gondola — Tue, 11 Jun 2024 09:47:15 GMT

I do use Digital Voice (VOIP) using a standard landline corded handset plugged into the Phone port.

Re: grandstream model HT801 compatible handsets

Anonymous — Tue, 11 Jun 2024 09:49:15 GMT

Thank you @Gondola is it a specific make and model please?

Michelle 🙂

Re: grandstream model HT801 compatible handsets

KeithFrench — Tue, 11 Jun 2024 09:57:57 GMT

HI @Anonymous

I use the Grandstream with a standard Panasonic DECT cordless phone system with two handsets, it works very well.

Re: grandstream model HT801 compatible handsets

Anonymous — Tue, 11 Jun 2024 09:58:57 GMT

Thanks @KeithFrench 🙂

Michelle

Re: grandstream model HT801 compatible handsets

Gondola — Tue, 11 Jun 2024 09:59:07 GMT

I'm not home but just do a Google search UK for Gondola style corded handset. It's a basic, no frills handset. So good they named it after me! Tee hee...