topic Re: Spurious incoming landline calls in Home Phone

Spurious incoming landline calls

Schofs1 — Mon, 10 Jun 2024 07:19:43 GMT

Since upgrading to full fibre, utilising the router provided by the installation engineer, I, like many others, am seeing, on my landline telephone call logs, an incoming call every 30 minutes. While the phone does not ring, the call is registered and is proving tiresome deleting 48 entries every day to stop the phone memory getting clogged. I have spoken with your help agents but to date the problem still exists. What is the solution please?

Re: Spurious incoming landline calls

Anonymous — Mon, 10 Jun 2024 07:21:25 GMT

Hi Schofs,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Spurious incoming landline calls

Schofs1 — Mon, 10 Jun 2024 07:53:30 GMT

Updated as requested.

Re: Spurious incoming landline calls

Debbie-TalkTalk — Mon, 10 Jun 2024 08:29:56 GMT

Hi @Schofs

Please can you add your TalkTalk account number to your Community Profile, we can then sort this out for you.

Thanks

Re: Spurious incoming landline calls

Schofs1 — Mon, 10 Jun 2024 08:41:20 GMT

There is not a section in the profile page for my account number

Re: Spurious incoming landline calls

Debbie-TalkTalk — Mon, 10 Jun 2024 08:45:21 GMT

Hi @Schofs

Could you add this to the section for your landline number or alternative contact number instead?

Re: Spurious incoming landline calls

Schofs1 — Mon, 10 Jun 2024 08:51:30 GMT

Updated

Re: Spurious incoming landline calls

Debbie-TalkTalk — Mon, 10 Jun 2024 08:57:26 GMT

Hi @Schofs

Thank you 🙂

I've made some changes that should now resolve this issue.

Please can you monitor this over the next few days and let me know how you get on.

Thanks again.

Debbie

Re: Spurious incoming landline calls

Schofs1 — Mon, 10 Jun 2024 09:25:53 GMT

I will do. Thanks for your help Debbie.

Re: Spurious incoming landline calls

Debbie-TalkTalk — Mon, 10 Jun 2024 09:32:44 GMT

Hi Schofs

You're welcome 🙂

Debbie

Re: Spurious incoming landline calls

Debbie-TalkTalk — Tue, 11 Jun 2024 09:21:19 GMT

Hi @Schofs

I'm just checking how the line has been since the changes I made yesterday?

Re: Spurious incoming landline calls

Schofs1 — Tue, 11 Jun 2024 12:54:55 GMT

Hi Debbie. Whatever you did has thankfully worked. I am no longer getting the call logs registered on my landline phone. Thank You.

Re: Spurious incoming landline calls

Debbie-TalkTalk — Wed, 12 Jun 2024 05:37:46 GMT

Morning @Schofs1

I'm so glad to hear this 🙂

I will also check in again with you on Friday just to make sure everything is still working ok.

Thanks

Debbie

Re: Spurious incoming landline calls

Debbie-TalkTalk — Fri, 14 Jun 2024 06:00:51 GMT

Morning @Schofs1

Just checking in again to make sure everything is still working ok?

Re: Spurious incoming landline calls

Schofs1 — Fri, 14 Jun 2024 07:18:17 GMT

All appears to be thank you Debbie.

Re: Spurious incoming landline calls

Debbie-TalkTalk — Fri, 14 Jun 2024 07:45:44 GMT

Hi @Schofs1

That's great, thanks for confirming 🙂

Debbie