topic Re: Landline problem in Home Phone

Landline problem

pdw204 — Mon, 10 Jun 2024 12:18:29 GMT

My landline has not been working for some time (can't work out who to contact).

The handset shows a message 'line cord error, please check'.

Apparently the line sounds as though it is connecting, it rings for the caller, but not in my home.

Please can anyone suggest who I can contact to get the line sorted?

Thanks

Pdw204

Re: Landline problem

Debbie-TalkTalk — Mon, 10 Jun 2024 12:29:06 GMT

Hi @pdw204

I'm really sorry to hear this.

I've completed a line test and this has detected a potential fault at the exchange.

I have escalated this straight over to Openreach to be investigated by a line engineer and I will continue to monitor for further updates.

Thanks

Debbie

Re: Landline problem

Debbie-TalkTalk — Tue, 11 Jun 2024 06:53:37 GMT

Morning @pdw204

This fault is still with the Openreach line engineers.

I will continue to monitor for additional updates.

Thanks

Debbie

Re: Landline problem

pdw204 — Tue, 11 Jun 2024 15:42:05 GMT

Received a text saying fault sorted - it's not. Cannot receive or make phone calls on landline.

Then having spent over an hour talking to Jason on the online chat, He asked me to remove the cover of my master socket and plug just the phone line so he could do tests. Of course by doing that I have lost the internet. Unable to find chat/jason on my mobile. No idea how long he wanted the master socket used. And no way to find him/check result.

Have now reconnected internet through master socket.

Any help please?

Pdw

Re: Landline problem

Gliwmaeden2 — Tue, 11 Jun 2024 16:20:49 GMT

@pdw204, as this is with Openreach engineers already, wait for forum staff to report the problem cleared.

You are muddying the waters using Chat support at the same time, and fiddling with the master socket is not going to resolve a fault that's at the exchange.

Did you read the previous replies from staff?

They are on your case, but won't be back on here now before the morning.

Re: Landline problem

Gliwmaeden2 — Tue, 11 Jun 2024 16:22:32 GMT

Ignore the texts for now. Wait for forum staff to follow up.

Re: Landline problem

Debbie-TalkTalk — Wed, 12 Jun 2024 06:14:23 GMT

Hi @pdw204

I'm really sorry about this.

Can I just check, did the Openreach engineer come to the house since I raised the fault? (on June 10th)

I can see that the fault has been raised to Openreach again and an engineer visit to the property has been arranged this time.

Re: Landline problem

Debbie-TalkTalk — Mon, 17 Jun 2024 07:38:49 GMT

Hi @pdw204

Openreach have now closed the fault as resolved. Is everything working ok now?

Re: Landline problem

Debbie-TalkTalk — Fri, 21 Jun 2024 07:23:38 GMT

Hi @pdw204

Just to confirm, has this fault been resolved?