topic Re: Home Phone not working in Home Phone

Home Phone not working

BettyR — Wed, 12 Jun 2024 07:13:25 GMT

Full fibre was installed on Monday now I have no phone service. I have followed all your advice on how to get this back but it is still not working. I need the engineer who installed to return today, not tomorrow or next week, today

Re: Home Phone not working

BettyR — Wed, 12 Jun 2024 07:16:14 GMT

when will you reply

Re: Home Phone not working

Anonymous — Wed, 12 Jun 2024 07:21:01 GMT

Morning,

I'm sorry to hear this. Can I just confirm, are you using the Wifi Hub 2 or the eero with the digital voice adapter please?

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Home Phone not working

Gliwmaeden2 — Wed, 12 Jun 2024 07:24:46 GMT

Your post is in the queue for attention, @BettyR, but staff need you to complete your community forum profile details for them to identify your account.

Please do this now.

Go via your avatar; settings; profile wizard.

[Edit: there's sometimes a delay in the display of new posts on here, so replies occasionally cross etc.]