Internet cutting out whilst using the landline

JB0412 — Thu, 20 Jun 2024 10:56:32 GMT

Can anyone explain to me why my internet cuts out while the landline in use. I work from home and this is a nightmare. Its like we've gone back to the old dial up

Thank you

Re: Internet cutting out whilst using the landline

Karl-TalkTalk — Thu, 20 Jun 2024 11:24:38 GMT

All tests on your line are clear, so nothing stands out.

There are a number of things that can cause the broadband to drop when the phone is in use. The most common is a faulty microfilter, so swap this over if you have another. A faulty or loose wire in the handset can also cause this.

Unplug everything out of the phone socket, then connect the phone and broadband and make a test call. If it drops, do you have another microfilter or phone to test.

Thanks

Karl.

topic Internet cutting out whilst using the landline in Home Phone

Internet cutting out whilst using the landline

Re: Internet cutting out whilst using the landline