topic Phone in Home Phone

Phone

Wendyrivett — Thu, 20 Jun 2024 13:49:05 GMT

Since Monday 3days ago talk talk and openreach were doing some work on the network and since then I cannot make or receive calls.

i have tried trouble shooting and have been scammed by connecting to an online engineer.

luckily the bank spotted it in time

why can’t I speak to someone and have an engineer out to fix it

Karl-TalkTalk — Thu, 20 Jun 2024 13:53:03 GMT

Is the broadband working ok ?

Is there a dial tone on the phone ?

If you make a test call to your line from a mobile, does it ring, or give engaged tone etc ?

Thanks

Karl.

Karl-TalkTalk — Thu, 20 Jun 2024 14:02:54 GMT

Forget what I just asked, I've been running some tests and I'm showing a Disconnection at the Exchange.

I've logged this out to Openreach to take a look.

Check back here in 24hrs and we can see if Openreach have an update for you.

Thanks

Karl.

Karl-TalkTalk — Fri, 21 Jun 2024 08:19:11 GMT

Openreach have confirmed an engineer has been out this morning, and my tests are now showing clear.

Is the phone now working for you.

Thanks

Karl.

Karl-TalkTalk — Mon, 24 Jun 2024 06:43:15 GMT

Is all ok now, do you need any further assistance ?

Thanks

Karl.