topic Re: No Land Line Dial Tone in Home Phone

No Land Line Dial Tone

airbusboy — Wed, 19 Jun 2024 12:47:10 GMT

No Dial Tone - Can't Dial Out - Can't Receive Calls.

As of around 19:00 on 17 June 2024 no dial tone on landline.
Auto Test reported as REP-14433498

Internet working fine.

Re: No Land Line Dial Tone

Chris-TalkTalk — Wed, 19 Jun 2024 12:49:12 GMT

Hi airbusboy,

I'm sorry to hear that you're experiencing problems with your service. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No Land Line Dial Tone

airbusboy — Wed, 19 Jun 2024 12:58:29 GMT

Profile updated.

Re: No Land Line Dial Tone

Chris-TalkTalk — Wed, 19 Jun 2024 13:35:24 GMT

Thanks for updating your profile. Line test is picking up a potential issue. I've sent you a PM to confirm some details

Thanks

Chris

Re: No Land Line Dial Tone

Chris-TalkTalk — Thu, 20 Jun 2024 07:15:33 GMT

Hi airbusboy,

I've raised this to BT Openreach for investigation, they will investigate over the next 72 hours and may contact your directly if they need to access your home

Chris

Re: No Land Line Dial Tone

ExShell — Wed, 26 Jun 2024 15:01:03 GMT

Hello,

I seem to have the same problem. The internet still works but no dial tone so no house phone. Having been migrated from Shell I cannot access online testing as I used to be a TalkTalk customer and I keep getting directed to my old account which is disconnected. Has this affected my phone now??

Any help will be appreciated to fix the phone and sort out the login to my new ccount.

Re: No Land Line Dial Tone

Debbie-TalkTalk — Thu, 27 Jun 2024 06:56:55 GMT

Hi ExShell

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: No Land Line Dial Tone

Debbie-TalkTalk — Thu, 27 Jun 2024 06:58:48 GMT

Hi @airbusboy

Just to confirm, have Openreach resolved the fault for you?