topic Re: Landline is faulty in Home Phone

Landline is faulty

rontroc — Sun, 30 Jun 2024 14:14:50 GMT

My landline is faulty. Incoming callers get an engaged tone when I am not on the phone and sometimes get a message "number not recognised" At other times the phone works OK. Frustatingly unable to contact a human at Talktalk for an update!!!!!

Re: Landline is faulty

Gliwmaeden2 — Sun, 30 Jun 2024 18:43:39 GMT

Live Chat was open earlier today for support, @rontroc.

Forum staff should pick this up pretty quickly on Monday.

Re: Landline is faulty

Debbie-TalkTalk — Mon, 01 Jul 2024 06:10:34 GMT

Hi @rontroc

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Landline is faulty

Debbie-TalkTalk — Tue, 02 Jul 2024 07:42:02 GMT

Hi @rontroc

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

Have you tested with a different phone directly at the test socket?

Re: Landline is faulty

Debbie-TalkTalk — Thu, 04 Jul 2024 08:43:33 GMT

Hi @rontroc

Do you still need help with this?

Re: Landline is faulty

Rapaso — Sun, 21 Jul 2024 14:11:01 GMT

Can you ask Open Reach why after 2 weeks this fault has not been resolved.

Re: Landline is faulty

Gliwmaeden2 — Sun, 21 Jul 2024 16:12:36 GMT

I was about to re-escalate this thread but noticed that you are not the original poster, @Rapaso.

If you are @rontroc, but had to change your user name, please let us know.

Otherwise, you need to return to the message board and click on start a topic to open your own thread.

Re: Landline is faulty

Anonymous — Mon, 22 Jul 2024 06:37:10 GMT

Hi @Rapaso

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle