topic Re: Intermittent Caller ID in Home Phone

Intermittent Caller ID

EyeSee25 — Fri, 31 May 2024 15:00:49 GMT

On a seemingly random basis my Caller ID seems to stop working. It has only been since renewing contract, but it is the inconsistency that puzzles me. Any ideas

Re: Intermittent Caller ID

Anonymous — Mon, 03 Jun 2024 06:30:29 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Intermittent Caller ID

EyeSee25 — Mon, 03 Jun 2024 14:02:56 GMT

Profile updated as requested

Re: Intermittent Caller ID

Chris-TalkTalk — Mon, 03 Jun 2024 14:27:19 GMT

Hi EyeSee25

I've made a changed, could you please retest and let us know how you get on

Chris

Re: Intermittent Caller ID

EyeSee25 — Wed, 12 Jun 2024 10:16:50 GMT

Still no caller ID, only now it's all the time.

Re: Intermittent Caller ID

Debbie-TalkTalk — Wed, 12 Jun 2024 10:24:31 GMT

Hi EyeSee25

Apologies for this.

If you connect the phone directly at the test socket is the caller display still not working?

Re: Intermittent Caller ID

Anonymous — Fri, 14 Jun 2024 07:05:30 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Intermittent Caller ID

EyeSee25 — Fri, 14 Jun 2024 12:06:34 GMT

Still no caller ID on the landline

Re: Intermittent Caller ID

Anonymous — Fri, 14 Jun 2024 12:17:56 GMT

Good afternoon,

I've just run a test on the voice service which is clear. Can I just confirm, have you tried removing the Caller Display service in your My Account and then re-added this again? Have you also tested with a different handset, just to rule it out?

Thanks

Michelle

Re: Intermittent Caller ID

EyeSee25 — Tue, 02 Jul 2024 12:10:45 GMT

Sorry for the delay, busy! And the email reminders were going to spam. The lack of Caller Display is now constant and I have tried the suggested turn it off and back on again. Still not working.

Re: Intermittent Caller ID

Anonymous — Tue, 02 Jul 2024 12:30:00 GMT

Good afternoon,

I'm sorry to hear this. Just before I pass this over, have you also tested with a different handset just to rule this out?

Thanks

Michelle

Re: Intermittent Caller ID

EyeSee25 — Tue, 02 Jul 2024 15:38:26 GMT

I don't have a spare to try I'm afraid.

Re: Intermittent Caller ID

Chris-TalkTalk — Wed, 03 Jul 2024 07:05:01 GMT

Hi EyeSee25,

Are you able to borrow a telephone from a friend or family member to test with. Or are you able to test your telephone on a friend or family members line?

Chris

Re: Intermittent Caller ID

EyeSee25 — Thu, 04 Jul 2024 16:19:26 GMT

For the last two days, Caller Display is working! Hopefully for good now

Re: Intermittent Caller ID

Chris-TalkTalk — Fri, 05 Jul 2024 05:16:47 GMT

OK, if you do experience any further problems please let us know

Chris