topic Re: REGULAR "GHOST CALLS" RECEIVED. in Home Phone

REGULAR "GHOST CALLS" RECEIVED.

NigelCT — Mon, 01 Jul 2024 16:05:32 GMT

Since changing to Full Fibre with VOIP 12 months ago my call log has been filling with "ghost" calls.

Every 30 minutes 24/7 a new entry appears in my call log, filling it every 25 hours. The call does not ring out, but in the call log it shows as a "No Number" call. Should I be in sight of the phone the blue light on the base station flashes for 30/40 seconds. If I pick up there's nobody there.

This goes on for around a month and then stops for 2 months before starting again.

I suspect some sort of monitoring signal from TT and this belief has been strengthened on a three hour Chat on the website today. On two occasions when I was told to turn off the router and then turn it back on, both times another ghost call was received. Nonetheless the Chat person couldn't sort it out.

Personally I'm wondering whether there is a mismatch in my system. In "My Account" I'm listed as having an Eero router, but I actually chose a Home Hub 2, as that gives me additional Ethernet ports. In the Chat I was told either should work, but surely my account ought to show I have the Home Hub.

Speculation on my part but I wonder if anyone else has experienced similar issues.

Otherwise the phone works fine, as it did before I had VOIP.

Re: REGULAR "GHOST CALLS" RECEIVED.

Gliwmaeden2 — Mon, 01 Jul 2024 17:06:47 GMT

I'll remove your duplicate thread. Keep this one.

Re: REGULAR "GHOST CALLS" RECEIVED.

Debbie-TalkTalk — Tue, 02 Jul 2024 06:13:13 GMT

Hi @NigelCT

Apologies for this.

I've made some changes to resolve this issue. Please can you monitor for a couple of days and let us know how you get on.

Thanks

Debbie

Re: REGULAR "GHOST CALLS" RECEIVED.

Debbie-TalkTalk — Wed, 03 Jul 2024 07:04:49 GMT

Hi @NigelCT

Have you experienced this issue again since the changes I made yesterday morning?

Re: REGULAR "GHOST CALLS" RECEIVED.

NigelCT — Wed, 03 Jul 2024 21:06:13 GMT

All OK now, thank you. I understand that if I need to reset my Home Hub 2 in the future I may need to come back to you to have the router tweaked again. Taken a long time finding somebody at TT who recognised the issue. I wish this had landed on your desk months ago. Many thanks again.

Re: REGULAR "GHOST CALLS" RECEIVED.

Debbie-TalkTalk — Thu, 04 Jul 2024 05:35:53 GMT

Hi @NigelCT

That's great, thanks for letting me know 🙂

If you do factory reset the router and the same issue happens then please let me know here and I can fix this for you.

Thanks again.

Debbie