topic Re: Landline not working in Home Phone

Landline not working

Lizzie-S — Mon, 08 Jul 2024 20:31:47 GMT

My landline is not working…no dial tone.. it’s not the telephone as I have just tried a new one.. internet working fine. People phoning me get ‘line busy’.

Re: Landline not working

ferguson — Mon, 08 Jul 2024 20:54:38 GMT

Have you tried connecting your phone to the test socket? Subject to that, wait for a response from the support team.

Re: Landline not working

Debbie-TalkTalk — Tue, 09 Jul 2024 06:16:00 GMT

Hi @jellybee1!

I'm sorry to hear this.

The line test has detected a loop fault and this fault can often be caused by internal wiring or equipment connected to the line.

Is the phone connected at the test socket at the moment?

Re: Landline not working

Lizzie-S — Tue, 09 Jul 2024 06:35:09 GMT

Yes it is..

Re: Landline not working

Debbie-TalkTalk — Tue, 09 Jul 2024 06:40:46 GMT

Hi @jellybee1!

Thanks for your reply.

Would it be possible to remove everything from the line (including faceplate, router and phone) for 15 minutes so I can run another line test in this set up?

Re: Landline not working

Lizzie-S — Tue, 09 Jul 2024 06:43:54 GMT

My broadband is ok and I bought a new phone yesterday..which is showing the same fault..

Re: Landline not working

Debbie-TalkTalk — Tue, 09 Jul 2024 06:44:45 GMT

Hi @jellybee1!

It's just to see if the loop fault clears when all equipment is removed.

Thanks

Re: Landline not working

Debbie-TalkTalk — Tue, 09 Jul 2024 07:07:36 GMT

Hi @jellybee1!

Would it be ok for me to run the line test at 8.15am? (with all equipment removed)

Re: Landline not working

Lizzie-S — Tue, 09 Jul 2024 07:11:37 GMT

I’ll do that now.. I need the internet today, so will take it off for 30 mins starting now then put it on again.. also only way we can communicate !

Re: Landline not working

Debbie-TalkTalk — Tue, 09 Jul 2024 07:19:58 GMT

Hi @jellybee1!

The line test is now clear, no loop fault detected.

If you connect just the phone at the test socket is the no dial tone fault still present?

If the no dial tone fault is still present with 2 different phones at the test socket then we will need to arrange an engineer visit to the property.

Thanks

Re: Landline not working

Lizzie-S — Tue, 09 Jul 2024 08:47:36 GMT

Yes fault still present and both phones not having dealing tine… please send engineer, thank you x

Re: Landline not working

Debbie-TalkTalk — Tue, 09 Jul 2024 08:49:53 GMT

Hi JellyBee1!

Thanks for your reply.

Please can you provide your availability for this visit AM and PM?

Can you also confirm potential Engineer charges

Re: Landline not working

Lizzie-S — Tue, 09 Jul 2024 08:50:19 GMT

Will you let me know when this will be… can’t do Friday 12 th July many thanks

Re: Landline not working

Lizzie-S — Tue, 09 Jul 2024 08:58:03 GMT

Available am today, Wednesday 10 th am and pm, Thursday 11 th am and pm Friday 12 th after 2.30 pm, Sat and Sunday 13 th and 14 th am and pm and Monday 15 th am and pm…

Re: Landline not working

Debbie-TalkTalk — Tue, 09 Jul 2024 09:14:27 GMT

Hi JellyBee1!

Thanks for your reply.

I've arranged the engineer visit for 11/07 AM (8am - 1pm)

Please let us know how you get on following this visit.

Re: Landline not working

Lizzie-S — Tue, 09 Jul 2024 09:26:20 GMT

Thank you, will do..

Re: Landline not working

Debbie-TalkTalk — Tue, 09 Jul 2024 09:31:19 GMT

Thank you 🙂

Re: Landline not working

Lizzie-S — Thu, 11 Jul 2024 08:45:11 GMT

The engineer has just left… he thought he had fixed the problem.. all working when he left, then just gone to use the phone and landline not working again… he said he was working closely today, so any chance of him coming back ?

Re: Landline not working

Debbie-TalkTalk — Thu, 11 Jul 2024 08:52:00 GMT

Hi @Lizzie-S

Did the engineer provide you with a contact number?

Re: Landline not working

Lizzie-S — Thu, 11 Jul 2024 08:54:08 GMT

No..