topic Re: No incoming calls, outgoing okay in Home Phone

No incoming calls, outgoing okay

kempas — Tue, 09 Jul 2024 17:32:38 GMT

Just today people ringing our land line are getting disconnected and hearing a beep. Tried it myself from my mobile.

Ringing out though is fine, rang my mobile from the landline without issue.

Have run the service test but it says there is no issue when obviously there is.

Re: No incoming calls, outgoing okay

kempas — Tue, 09 Jul 2024 17:46:21 GMT

Update to this:

Just tried ringing landline from mobile again and now connecting but doesn't start ringing on the landline until I've heard it ring 5 or 6 times from my mobile.

Tried it twice.

So, a little better... 😉 but obviously still an issue somewhere with routing..

Re: No incoming calls, outgoing okay

Anonymous — Wed, 10 Jul 2024 06:14:25 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a loop fault which can sometimes be caused by internal wiring or equipment connected to the line. Does your main socket have a test socket please?

Thanks

Michelle

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:10:31 GMT

Thanks. It seems intermittent, testing from a mobile again and get the beep and disconnection.

Tried main phone connected to test socket only and first call got the same beep and disconnection but then second/third tries come through.

Reconnected box and tried again and now connects but was getting that yesterday.

To note. There was an engineer out to our shared down pole a few days ago, looked like he was replacing the down cable to a house two doors up so always potential they may have disturbed pole connections.

Re: No incoming calls, outgoing okay

Anonymous — Wed, 10 Jul 2024 09:11:52 GMT

Hello,

Thanks for the update. Is the phone still connected to the test socket at the moment and I can run another line test?

Michelle

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:19:57 GMT

Not at the moment but I can do so...

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:21:22 GMT

Í'll let you know when only test socket connected.

Re: No incoming calls, outgoing okay

Anonymous — Wed, 10 Jul 2024 09:21:52 GMT

Hi,

Ok thank you. Could you post back here please once the phone is connected back at the test socket and we can run the line tests again to see how it looks in this set up.

Michelle

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:31:15 GMT

On test socket only at the moment.

Re: No incoming calls, outgoing okay

Anonymous — Wed, 10 Jul 2024 09:36:36 GMT

Thank you. It's still showing the loop fault. Is it just the phone currently connected or the router too?

Michelle

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:37:17 GMT

Just the phone.

Re: No incoming calls, outgoing okay

Anonymous — Wed, 10 Jul 2024 09:38:12 GMT

Ok, would it be possible to remove the phone for 15 minutes so we can run the test with no equipment connected to the line?

Michelle

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:39:46 GMT

Phone now disconnected,

Re: No incoming calls, outgoing okay

Anonymous — Wed, 10 Jul 2024 09:43:38 GMT

Thank you. You can now re-connect the phone again. Line test now shows - Line Test OK (In and Out). Do you have a different handset that you could test with please just to rule this out?

Michelle

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:47:05 GMT

Not a corded phone and can't really move our cordless base but can leave corded phone disconnected for now.

Only the one extension to the cordless base and cat5 extension to router will be connected.

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:49:48 GMT

Okay, front plate reconnected so cat5 and single extension connected but have left corded phone disconnected.

Re: No incoming calls, outgoing okay

Anonymous — Wed, 10 Jul 2024 09:50:11 GMT

Hi,

Ok we'll check back in with you in the morning to see if this fault is still happening.

Thanks

Michelle

Re: No incoming calls, outgoing okay

kempas — Wed, 10 Jul 2024 09:53:35 GMT

Okay, many thanks Michelle.

Just rang house number from mobile and ringing through to cordless set okay so will leave corded phone disconnected and see how it goes.

Many thanks again, have a good day 😊

Re: No incoming calls, outgoing okay

Anonymous — Wed, 10 Jul 2024 09:54:32 GMT

No problem and you too 🙂 We'll speak to you again in the morning 🙂

Michelle

Re: No incoming calls, outgoing okay

Anonymous — Thu, 11 Jul 2024 05:28:26 GMT

Morning,

How are you getting on?

Michelle