topic Re: Unable to receive incoming calls on my landline in Home Phone

Unable to receive incoming calls on my landline

Brianhet — Thu, 11 Jul 2024 13:51:52 GMT

Hi I can't receive incoming calls on my landline (outgoing ok)

Tried 2 different handsets
Tried both handsets in the so called test socket
Call divert is showing off in my account
Phones are not set "to do not disturb"

Anything else I can try

Re: Unable to receive incoming calls on my landline

Chris-TalkTalk — Thu, 11 Jul 2024 14:01:19 GMT

Hi Brian,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Unable to receive incoming calls on my landline

Brianhet — Thu, 11 Jul 2024 16:14:04 GMT

Hi that's been updated

Re: Unable to receive incoming calls on my landline

Chris-TalkTalk — Fri, 12 Jul 2024 06:24:32 GMT

Thanks for that Brianhet. If you call you landline what happens exactly?

Chris

Re: Unable to receive incoming calls on my landline

Brianhet — Fri, 12 Jul 2024 18:29:16 GMT

Looks like no reply after 12 hours time to change provider?

Re: Unable to receive incoming calls on my landline

Gliwmaeden2 — Fri, 12 Jul 2024 20:03:58 GMT

@Brianhet, staff replied to you 14 hours ago.

They are not on here overnight or at weekends.

Chat support is available over the weekend.

You can't really expect such a quick turnaround: read the automatic compensation information here for details explaining that you should give engineers time to try to sort it and then, if they exceed the minimum period, compensation is awarded c 30 days after the problem is resolved:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Unable to receive incoming calls on my landline

Chris-TalkTalk — Mon, 15 Jul 2024 06:22:02 GMT

Hi Brianhet,

If you still need assistance can you please answer the question in my previous post

Thanks

Chris

Re: Unable to receive incoming calls on my landline

Brianhet — Mon, 15 Jul 2024 07:14:22 GMT

Hi Chris

I have replied

when you dial the landline you get the ringing tone but the handset doesn’t ring

Re: Unable to receive incoming calls on my landline

Chris-TalkTalk — Mon, 15 Jul 2024 07:31:25 GMT

OK thanks. If you pick up the receiver when the call is coming in, what do you hear?

Chris

Re: Unable to receive incoming calls on my landline

Brianhet — Mon, 15 Jul 2024 09:00:15 GMT

Hi Chris nothing

Re: Unable to receive incoming calls on my landline

Chris-TalkTalk — Mon, 15 Jul 2024 09:06:52 GMT

So it's completely dead, no tone of any kind?

Chris

Re: Unable to receive incoming calls on my landline

Brianhet — Mon, 15 Jul 2024 09:32:19 GMT

I’m heading home now so I’ll double check and get back to you

Re: Unable to receive incoming calls on my landline

Chris-TalkTalk — Mon, 15 Jul 2024 09:44:17 GMT

OK thanks

Re: Unable to receive incoming calls on my landline

Brianhet — Mon, 15 Jul 2024 09:58:07 GMT

Hi Chris

When I phone the landline and answer I get the noise you get when the line is dead

I still get the ringing tone on my mobile even when I answer the landline hand set?

Re: Unable to receive incoming calls on my landline

Chris-TalkTalk — Mon, 15 Jul 2024 10:58:31 GMT

OK thanks. Line test is picking up a potential problem so I've logged this out to Openreach for investigation. They will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Unable to receive incoming calls on my landline

Anonymous — Tue, 23 Jul 2024 08:35:45 GMT

Morning @Brianhet

Just checking back in to see if everything is now working ok for you?

Thanks

Michelle