topic Re: Caller ID in Home Phone

Caller ID

popboffy1 — Fri, 12 Jul 2024 12:06:05 GMT

Sorry Michelle , the quick fix you suggested lasted about 24hrs I've now lost it again, but thanks anyway , I've switched it off again from my add ons and will try again tomorrow, obviously a fault with the lines.

Re: Caller ID

Chris-TalkTalk — Fri, 12 Jul 2024 12:57:30 GMT

Hi popboffy1,

Just to confirm, is it currently switched on in My Account?

Chris

Re: Caller ID

popboffy1 — Fri, 12 Jul 2024 13:11:14 GMT

No, as soon as I noticed it wasn't working, yet again, I followed Michelle's instruction to take it off and wait a couple of hours before turning it back on, which I did and it worked albeit for a short while,

Re: Caller ID

Chris-TalkTalk — Fri, 12 Jul 2024 13:17:46 GMT

Could you switch it back on in My Account and let me know when you've done this. I'll then take a look to see if I can see anything stopping it working on our side

Thanks

Chris

Re: Caller ID

popboffy1 — Fri, 12 Jul 2024 14:26:17 GMT

No can do, I have ticked to put on when I confirm it disappears, probably have to wait until my previous "Cancelled" instruction is rectified , I'll try again in a couple of hours.

Re: Caller ID

popboffy1 — Fri, 12 Jul 2024 14:46:13 GMT

OK Caller Display back on didn't notice had to log out and then log back in to take effect, instruction wasn't very clear.

Re: Caller ID

popboffy1 — Fri, 12 Jul 2024 15:43:19 GMT

Yes.

Re: Caller ID

popboffy1 — Fri, 12 Jul 2024 19:00:15 GMT

Ooops it lasted 3hrs this time , it's off again , think we'll give it up as a lost cause.

Re: Caller ID

Chris-TalkTalk — Mon, 15 Jul 2024 06:30:11 GMT

Hi popboffy1,

Just to confirm, is it still not working?

Chris

Re: Caller ID

popboffy1 — Mon, 15 Jul 2024 07:05:03 GMT

Hi Chris,

Unable to ascertain at present , wife poorly and still in bed, usually until 10ish, I'll give it a ring later and inform you one way or another.

Re: Caller ID

Chris-TalkTalk — Mon, 15 Jul 2024 07:13:25 GMT

no problem, thanks

Re: Caller ID

popboffy1 — Mon, 15 Jul 2024 09:13:39 GMT

No Chris not working at the moment, tried three times yesterday over a six hour span, didn't work twice but did work on the middle try.

Re: Caller ID

Chris-TalkTalk — Mon, 15 Jul 2024 10:00:47 GMT

Thanks. I've made a change, can you please retest and let me know if it's now working

Chris

Re: Caller ID

popboffy1 — Mon, 15 Jul 2024 10:10:29 GMT

Hi Chris, it is working at the moment.

Re: Caller ID

Chris-TalkTalk — Mon, 15 Jul 2024 10:59:32 GMT

OK thanks. Please let us know if the issue reoccurs

Chris

Re: Caller ID

popboffy1 — Mon, 15 Jul 2024 19:18:16 GMT

Been to hospital outpatients most of afternoon with wife , tried on my return, NOT WORKING.

Re: Caller ID

Chris-TalkTalk — Tue, 16 Jul 2024 08:28:48 GMT

Hi popboffy1,

Hope your wife is OK and feeling better. Just to confirm, is caller display still not working this morning?

Chris

Re: Caller ID

popboffy1 — Tue, 16 Jul 2024 09:22:18 GMT

No, still not working this morning.

Re: Caller ID

Chris-TalkTalk — Tue, 16 Jul 2024 09:28:04 GMT

OK thanks. What does it show now when you get an incoming call?

Chris

Re: Caller ID

popboffy1 — Tue, 16 Jul 2024 11:15:16 GMT

Just "Incoming Call" with no name or voice notification .