topic Re: Last caller barring in Home Phone

Last caller barring

Lorne — Wed, 03 Jul 2024 15:01:39 GMT

I have last caller barring turned on in My Account and I do not use call safe but when I call 14258 after receiving a spam call I get a message saying the service is not available. How do I get this to work ?

Re: Last caller barring

fr8ys — Wed, 03 Jul 2024 18:25:36 GMT

Is it still showing as active in my account?

If not then reapply it. Instructions here

https://community.talktalk.co.uk/t5/Articles/Using-Selective-call-rejection-Last-Caller-Barring/ta-p/2222798

If it is active then let us know so staff can look into.

Re: Last caller barring

Lorne — Wed, 03 Jul 2024 22:07:34 GMT

It is still showing in My Account and I still get the message saying the service is not available if I call 14258.

Re: Last caller barring

Chris-TalkTalk — Fri, 05 Jul 2024 12:27:10 GMT

Hi Lorne,

I'll take a look at this now and get back to you

Chris

Re: Last caller barring

Chris-TalkTalk — Fri, 05 Jul 2024 12:30:36 GMT

I've made a change, could you please retest and let me know if it is now working

Chris

Re: Last caller barring

Lorne — Thu, 18 Jul 2024 12:53:59 GMT

Many thanks - all working now.

Re: Last caller barring

Debbie-TalkTalk — Fri, 19 Jul 2024 05:21:36 GMT

Hi @Lorne

That's great news, thanks for letting us know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie