topic Call charges for calls I never made in Home Phone

Call charges for calls I never made

dgsection — Thu, 18 Jul 2024 15:59:33 GMT

Can someone at TT please explain these calls on 7th Jun which I never made? And also the other call dated 17th Jun.

All calls are allegedly to the same number and I have NO IDEA who that number is, yet I have been CHARGED!

17 Jun 2024 Time 19:53 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:00:25 Cost £0.24

Date 07 Jun 2024 Time 20:26 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:00:38 Cost £0.24
Date 07 Jun 2024 Time 20:13 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:00:45 Cost £0.24
Date 07 Jun 2024 Time 20:01 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:01:05 Cost £0.48
Date 07 Jun 2024 Time 19:50 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:00:41 Cost £0.24
Date 07 Jun 2024 Time 19:41 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:00:36 Cost £0.24
Date 07 Jun 2024 Time 19:17 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:00:31 Cost £0.24
Date 07 Jun 2024 Time 19:05 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:00:16 Cost £0.24
Date 07 Jun 2024 Time 17:10 Number 07928172662 Call type Mobile Destination O2 MOBILE Duration 00:00:33 Cost £0.24

Re: Call charges for calls I never made

Arne-TalkTalk — Fri, 19 Jul 2024 11:11:40 GMT

Hi dgsection

Do you have a care alarm/ house alarm connected to the line? the frequency indicates that a system is calling out to test the line.

If you dial 17070 is the number read back your own?

Re: Call charges for calls I never made

dgsection — Mon, 29 Jul 2024 10:10:46 GMT

Hi arne

So for the late reply. No there is no alarm and no service that would be making those calls, If you google that phone number the only result that shows is this very thread, Until I posted this there was zero results on google.

I can confirm that dialing 17070 returns my landline number which I have had for 20 + years.

TT have since refunded me for these calls I did not make, but it is concerning that I am somehow charged for calls I never made to a number which upon googling produces no results - most strange - I will monitor my account diligently and report anymore calls I NEVER made

Re: Call charges for calls I never made

Arne-TalkTalk — Mon, 29 Jul 2024 11:08:58 GMT

Its strange as all indications point to an autodialer of some sort. I have checked the latest unbilled calls being made and there are calls to mobiles but not to that particular number, which indicates that whatever was dialing out has stopped. let us know when your next bill is produced,

Re: Call charges for calls I never made

dgsection — Tue, 30 Jul 2024 08:14:53 GMT

Hi Arne

I did not realise as by default billing only shows 10 calls per page.

It appears that the first instance of this number being called started on 29th May

Date 01 Jun 2024 Time 16:37 Call type Mobile Destination O2 MOBILE Duration 00:00:52 Cost £0.24
Date 01 Jun 2024 Time 16:13 Call type Mobile Destination O2 MOBILE Duration 00:00:43 Cost £0.24
Date 01 Jun 2024 Time 15:48 Call type Mobile Destination O2 MOBILE Duration 00:00:37 Cost £0.24
Date 29 May 2024 Time 14:51 Call type Mobile Destination O2 MOBILE Duration 00:00:23 Cost £0.24

I have checked my usage and there are no more instances of this number being called since 17th July - I will continue to monitor.

Thanks again Arne