topic Landline not working, no dial tone, unable to accept incoming calls in Home Phone

Landline not working, no dial tone, unable to accept incoming calls

happyhouse37 — Fri, 19 Jul 2024 18:49:22 GMT

Landline not working, no dial tone, unable to accept incoming calls. Hopeless

Re: Landline not working, no dial tone, unable to accept incoming calls

Gliwmaeden2 — Fri, 19 Jul 2024 20:43:26 GMT

Try reporting this via Chat asap (they close live chat 9pm today), @happyhouse37, as forum staff are not back on here before Monday.

Points of contact over the weekend:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need support from the forum, ensure that you have completed your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings; from the drop down menu: add your Talktalk landline number / account number in Personal Information. SAVE CHANGES.

Re: Landline not working, no dial tone, unable to accept incoming calls

Anonymous — Mon, 22 Jul 2024 06:02:46 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Landline not working, no dial tone, unable to accept incoming calls

happyhouse37 — Mon, 22 Jul 2024 08:11:21 GMT

Updated profile, no alternative number

Re: Landline not working, no dial tone, unable to accept incoming calls

Anonymous — Mon, 22 Jul 2024 08:21:39 GMT

Morning,

Thank you. We've checked and can see that the fault has been raised over to Openreach and is under investigation with a line engineer. We'll check again this afternoon for more updates and will post back here.

Thanks

Michelle

Re: Landline not working, no dial tone, unable to accept incoming calls

Debbie-TalkTalk — Tue, 23 Jul 2024 06:30:15 GMT

Morning @happyhouse37

This fault is still with Openreach. I will check on this again later this afternoon for further updates from Openreach.

Thanks

Debbie

Re: Landline not working, no dial tone, unable to accept incoming calls

Anonymous — Wed, 24 Jul 2024 05:38:20 GMT

Morning,

We've received an update to advise that the fault has been resolved by Openreach. Is your voice service now working ok?

Thanks

Michelle

Re: Landline not working, no dial tone, unable to accept incoming calls

Debbie-TalkTalk — Tue, 30 Jul 2024 12:07:58 GMT

Hi @happyhouse37

Is everything working ok now?

Re: Landline not working, no dial tone, unable to accept incoming calls

happyhouse37 — Tue, 30 Jul 2024 15:56:05 GMT

Everything is working now, Thank you all

Re: Landline not working, no dial tone, unable to accept incoming calls

Anonymous — Wed, 31 Jul 2024 05:47:07 GMT

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle 🙂