topic Re: landline not working in Home Phone

landline not working

angel64 — Mon, 22 Jul 2024 14:15:30 GMT

Unable to use landline home phone to ring another landline. Landline phone will ring through to a mobile.

Have used chat to advise talktalk . Six days waiting and still no contact from talktalk technical support.

Re: landline not working

KeithFrench — Mon, 22 Jul 2024 14:31:09 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: landline not working

Anonymous — Tue, 23 Jul 2024 06:14:14 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: landline not working

angel64 — Tue, 23 Jul 2024 12:10:41 GMT

Profile now updated as requested

thanks

Re: landline not working

Anonymous — Tue, 23 Jul 2024 12:13:48 GMT

Hello,

Thank you. Can I just confirm, are you using the eero with the digital voice adapter connected or the phone connected to the Wifi Hub 2 router please?

Thanks

Michelle

Re: landline not working

angel64 — Wed, 24 Jul 2024 14:54:32 GMT

Hi Michelle

I replied to your email yesterday to confirm that I use the amazon eero and the grand stream black box.

It is now 7 days since I reported this fault to talktalk and so far nothing from talktalk.

Not exactly a positive attitude to maintaining services.

Re: landline not working

Gliwmaeden2 — Wed, 24 Jul 2024 15:25:52 GMT

@angel64, if you replied to a notification email yesterday, it will not have been received by staff.

If you look closely at the email address, you'll see it says No Reply.

Therefore, always post responses back in the thread (unless staff specifically ask you to reply by Private Message or to leave information in Private Notes, both of which would be in the profile area).

Staff will pick up your response during the day tomorrow.

Re: landline not working

Anonymous — Thu, 25 Jul 2024 05:52:59 GMT

Good morning,

Thank you for confirming. Can I just ask, have you tried the below reset? If this has already been tried then we can escalate this over to our Faults Escalation Team.

RESETTING YOUR DIGITAL VOICE ADAPTER

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.

Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.

Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle

Re: landline not working

angel64 — Fri, 26 Jul 2024 10:03:30 GMT

Hi Michelle,

The hard reset seems to have cleared the problem...thankyou for your assistance.

It is disappointing that whoever is manning the talktalk 'chat' on problem reporting/solving could not have offered this guidance (3 chats having been initiated by myself). They had me disconnect all the wiring to no avail.

Re: landline not working

Chris-TalkTalk — Fri, 26 Jul 2024 10:06:45 GMT

Hi angel64,

I'm glad to hear that this has resolved the problem, I'm sorry that it wasn't suggested earlier. If you do experience any further problems just let us know

Chris