topic Re: Phone rings weakly, then when I answer, it doesn't pick up in Home Phone

Phone rings weakly, then when I answer, it doesn't pick up

tmacman123 — Fri, 12 Jul 2024 13:10:34 GMT

I also don't get a dial tone, and therefore can't dial out either.

I've tried disconnecting and testing with different phones but it all produces the same problem.

Re: Phone rings weakly, then when I answer, it doesn't pick up

Chris-TalkTalk — Fri, 12 Jul 2024 13:39:22 GMT

Hi tmacman123,

I'm sorry to hear that you're experiencing problems with your service. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Phone rings weakly, then when I answer, it doesn't pick up

tmacman123 — Fri, 12 Jul 2024 18:08:50 GMT

Yep, all added.

Re: Phone rings weakly, then when I answer, it doesn't pick up

Debbie-TalkTalk — Mon, 15 Jul 2024 07:55:57 GMT

Hi @tmacman123

Thanks for updating your Community Profile.

The line test has detected a line fault so I have escalated this straight over to Openreach to be investigated by a line engineer (external investigation)

I will continue to monitor for additional updates.

Thanks

Debbie

Re: Phone rings weakly, then when I answer, it doesn't pick up

Debbie-TalkTalk — Tue, 16 Jul 2024 06:32:13 GMT

Morning @tmacman123

This fault is still with the Openreach line engineers, no further updates have been provided at the moment.

I will continue to monitor this and I will post back as soon as I receive an update from Openreach.

Thanks

Debbie

Re: Phone rings weakly, then when I answer, it doesn't pick up

Debbie-TalkTalk — Wed, 17 Jul 2024 06:02:21 GMT

Morning @tmacman123

Openreach have advised that this fault is linked to a bigger fault in your area and traffic management is required so the engineers can repair this fault.

The Openreach contractors have been arranged to attend on 18/07/24 (external work required) Further updates will be available on 19/07.

Re: Phone rings weakly, then when I answer, it doesn't pick up

Debbie-TalkTalk — Fri, 19 Jul 2024 06:21:30 GMT

Hi @tmacman123

Openreach have now closed the fault as resolved. Please can you retest and let us know how you get on?

Thanks

Debbie

Re: Phone rings weakly, then when I answer, it doesn't pick up

Anonymous — Tue, 23 Jul 2024 08:17:04 GMT

Morning @tmacman123

Just checking back in to see if the voice fault has now been resolved for you?

Thanks

Michelle