topic Re: Ghost calls in Home Phone

Ghost calls

rab107 — Tue, 23 Jul 2024 15:09:39 GMT

Since getting fibre, I have been getting ghost calls every 30 minutes. BT Advanced Z phone does not ring when getting these calls. I have hundreds of call logs, which is a pain when looking for genuine caller. I dialled 1471 and it shows no trace of these calls. I have reset my Hub 2 router countless times to no avail. When going into 192.168.1.1 all these calls show up as errors. I have called T.T. Helpline and they just do not understand. Anyone know the solution? It would be much appreciated.

Re: Ghost calls

Gliwmaeden2 — Tue, 23 Jul 2024 16:11:15 GMT

Staff will sort this when they reach your thread, @rab107 - probably Wednesday now.

It's a known issue.

Re: Ghost calls

Debbie-TalkTalk — Wed, 24 Jul 2024 07:02:38 GMT

Hi @rab107

Apologies for this.

I've made some changes to resolve this issue. Please can you monitor the line over the next week and let us know how you get on.

Thanks

Debbie

Re: Ghost calls

rab107 — Wed, 24 Jul 2024 09:06:48 GMT

Thank you

Re: Ghost calls

Debbie-TalkTalk — Wed, 24 Jul 2024 09:08:13 GMT

Hi @rab107

No problem 🙂

Debbie

Re: Ghost calls

rab107 — Wed, 24 Jul 2024 09:08:31 GMT

Thank you. It would be good if you could mention what changes you have made

Re: Ghost calls

Debbie-TalkTalk — Wed, 24 Jul 2024 09:10:43 GMT

Hi @rab107

I made a change to a setting on the router. Hope this helps.

Debbie

Re: Ghost calls

Anonymous — Thu, 25 Jul 2024 06:57:15 GMT

Morning,

Just checking back in to see if this has now been resolved for you?

Thanks

Michelle

Re: Ghost calls

rab107 — Thu, 25 Jul 2024 08:22:21 GMT

Hi Michelle No Number calls stopped at 7.40 am on Tuesday but I got a no number call at 8.30 pm on Wednesday, when I dialled 1471 it was not registered so I presume it was coming from same source (pinging). I believe that virgin had the same problem when switching to fibre and solved it by adding a patch when updating router firmware. I also believe that when you make changes to my router for this problem, you do not include the fix in firmware, so that when I need to reset my router for whatever reason the problem will return. This was told to me by a Talk Talk technician who is a friend of a friend. Kind Regards Robert

Re: Ghost calls

Anonymous — Thu, 25 Jul 2024 08:26:20 GMT

Hello,

Thanks for the update. I'll speak to my colleague again as the fix we implemented yesterday morning should have resolved this. I'll keep you updated.

Thanks

Michelle

Re: Ghost calls

Debbie-TalkTalk — Mon, 29 Jul 2024 05:37:31 GMT

Hi @rab107

Can I just check, have you received any of these calls over the weekend?

Re: Ghost calls

Debbie-TalkTalk — Tue, 30 Jul 2024 12:05:29 GMT

Hi rab107

Is everything working ok now?

Re: Ghost calls

rab107 — Wed, 31 Jul 2024 13:09:29 GMT

All Good Debbie Thank you

Re: Ghost calls

Anonymous — Wed, 31 Jul 2024 13:10:45 GMT

Good afternoon,

I'm glad to hear this 🙂

Thanks

Michelle