topic Re: intermittently can't talk to callers by phone in Home Phone

intermittently can't talk to callers by phone

drking — Sat, 29 Jun 2024 18:18:03 GMT

People cannot hear me talking on the phone, intermittently (1 in 3 calls). I can hear them

Line check for home phone said "Our diagnostic tool picked up on a potential issue but to help us understand what’s going on you’ll need to run a more in depth line test."

Did that and eventually got an email message that they didn't find anything, and to post here (I think) if there was a problem.

Any ideas what I should do? I do not have access to another physical phoneset, so cannot swap.

Thanks

Re: intermittently can't talk to callers by phone

Gliwmaeden2 — Sat, 29 Jun 2024 18:29:00 GMT

Chat support is available on Sunday, @drking :

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff won't pick up your message on here before Monday. Complete your community forum profile details for them to identify your account. Go via your avatar; settings etc.

Re: intermittently can't talk to callers by phone

Anonymous — Mon, 01 Jul 2024 06:22:09 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: intermittently can't talk to callers by phone

drking — Tue, 02 Jul 2024 10:45:33 GMT

Thank you.

I have updated the info as requested.

It may not be related, but a couple of times I tried to reply I got

Authentication Failed.

Authentication ticket mismatched, failed authentication.

Re: intermittently can't talk to callers by phone

Karl-TalkTalk — Tue, 02 Jul 2024 10:58:33 GMT

Line tests are ok at the moment, I've had a look t voltage and resistance levels across the line and all levels are fine, so nothing stands out.

Are you able to test another handset to make sure it is not at fault.

Thanks

Karl.

Re: intermittently can't talk to callers by phone

drking — Tue, 02 Jul 2024 17:53:22 GMT

Thanks

> I do not have access to another physical phoneset, so cannot swap.

The phoneset is a base station with 2 phones. The problem happens with both phones, so it's unlikely to be them. But it might I suppose be the base station. However it has all the hallmarks of a line/exchange problem - for example someone phoned me today and had ' a terrible line' - they phoned back and at once the line was good for the whole call - same phoneset and base station. If there was an intermittent issue with my phones, they'd almost certainly be inconsistent during a call. This surely looks like one of the components at the exchange being faulty.

I accept it is hard to find.

Re: intermittently can't talk to callers by phone

Chris-TalkTalk — Wed, 03 Jul 2024 06:03:22 GMT

Hi drking,

How many telephone sockets do you have? Is your router currently connected to your test socket?

Chris

Re: intermittently can't talk to callers by phone

drking — Wed, 17 Jul 2024 17:50:32 GMT

Thanks for responding Chris; apologies for a delayed response. Basically I haven't had many calls, but I had planned to unplug the router and then ring myself to see if the problem persisted (which would mean you couldn't blame the router.) I'm sure the router would have been a red herring, involving lots of my time, wasted.

However I saw OpenReach working nearby and since then the issue has not re-appeared. So I'm thinking that I was right, that the fault was outside my control/property. Maybe others in the street had the same problem and their supplier quickly called in Openreach as the most likely solution.

Re: intermittently can't talk to callers by phone

Anonymous — Thu, 18 Jul 2024 06:14:48 GMT

Good morning,

Thanks for the update 🙂

Michelle

Re: intermittently can't talk to callers by phone

Anonymous — Tue, 23 Jul 2024 08:21:07 GMT

Hi @drking

Just checking back in to see how your voice service has been over the last week?

Thanks

Michelle

Re: intermittently can't talk to callers by phone

drking — Thu, 25 Jul 2024 20:05:29 GMT

Very few calls coming in, but no probs with those we've had, thanks

Re: intermittently can't talk to callers by phone

Karl-TalkTalk — Fri, 26 Jul 2024 05:52:05 GMT

OK, Thanks for confirming.

Regards,

Karl.