topic Re: Buzzing on calls in Home Phone

Buzzing on calls

JanetJC — Thu, 01 Aug 2024 09:09:33 GMT

There is a buzzing on my landline on every call, heard by me and the person I'm speaking with, which quickly gets louder as the call progresses. It's been going on for weeks and is very annoying! Thank you.

Re: Buzzing on calls

Anonymous — Thu, 01 Aug 2024 09:15:23 GMT

Good morning,

I'm sorry to hear this. I've run a few tests on the line now and they have detected a loop fault which can sometimes be caused by internal wiring or equipment connected to the line. Does your main socket have a test socket please?

Thanks

Michelle

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 09:17:08 GMT

Thanks for your swift reply, the phone now keeps on cutting off calls since it started raining - coincidence maybe?

What is a test socket?

Re: Buzzing on calls

Anonymous — Thu, 01 Aug 2024 09:19:01 GMT

Hi,

Thanks for the additional information. I've included a Help Guide below,

Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Michelle

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 09:24:57 GMT

It's an NTE5 for the main phone of the house, and there are non-NTE sockets elsewhere - all BT branded

Re: Buzzing on calls

Anonymous — Thu, 01 Aug 2024 09:28:23 GMT

Hi Janet,

Thank you for checking and confirming. Would it be possible to connect the microfilter, router and phone directly at the test socket behind the faceplate so we can re-run the line test again in this set up?

Thanks

Michelle

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 09:30:00 GMT

What?!

Re: Buzzing on calls

Anonymous — Thu, 01 Aug 2024 09:33:02 GMT

Hi,

If your socket is a NTE5 then this should have a test socket as per the help guide pictures.

Here’s how to connect your router to your test socket:

Carefully unscrew the faceplate on your main phone socket with a screwdriver. If your main phone socket doesn't have screws, squeeze the sides of the faceplate to detach it
Now gently pull the faceplate towards you
With the faceplate removed, you'll see the test socket inside. It looks similar to the phone port on the front of your main phone socket but without the sliding cover
If you're testing your router, plug a microfilter into the test socket
Then plug your router's grey broadband cable into the microfilter's ADSL/DSL port

Thanks

Michelle

Re: Buzzing on calls

Anonymous — Thu, 01 Aug 2024 09:39:04 GMT

Just to add, there is also a video in the Help Guide.

Thanks

Michelle 🙂

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 09:39:33 GMT

The faceplate has screws which I can unscrew, between the phone line and the socket is a router so I guess I'm testing that. No idea what a microfilter is?

Re: Buzzing on calls

Anonymous — Thu, 01 Aug 2024 09:43:41 GMT

Hi,

Did you mean that you can unscrew the faceplate? I've included a guide for a microfilter below, this is what would connect the phone and the router at the test socket.

Your guide to microfilters - TalkTalk Help & Support

Thanks

Michelle

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 09:53:55 GMT

Yes, I unscrewed the faceplate and lost internet connection so screwed it back on.

Yes, there is a small box between the phone cable and the socket.

Re: Buzzing on calls

Anonymous — Thu, 01 Aug 2024 09:57:01 GMT

Hi Janet,

Thank you. Once the faceplate is unscrewed and lifted slightly then the front of the socket faceplate will no longer work until it's re-connected again.

Would it be possible to connect the microfilter, router and the phone at the test socket for 15 minutes so we can re-run the line test again please? Testing at the test socket will just eliminate any possibly issues with the faceplate or any internal wiring.

Thanks

Michelle

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 10:29:51 GMT

I did as you said and the internet showed as connected but all of the appliances had no internet

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 11:06:13 GMT

So I had to reconnect it as it was originally done so I could reply to this thread.

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 11:52:46 GMT

So, what should I do now?

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 12:37:48 GMT

The problem isn't fixed - what now?

Re: Buzzing on calls

Gliwmaeden2 — Thu, 01 Aug 2024 12:49:16 GMT

Better to leave the phone / router / microfilter plugged in at the test socket until you hear back from staff, @JanetJC.

Can you use mobile data for a bit if you need the Internet meanwhile, and to check for replies?

I'll re-escalate this thread - this will keep it in the queue for updates etc.

Re: Buzzing on calls

JanetJC — Thu, 01 Aug 2024 13:15:37 GMT

Okay, I'll do that now from 14:15 for an hour or so as we're going to be out

Re: Buzzing on calls

Chris-TalkTalk — Thu, 01 Aug 2024 13:28:14 GMT

Hi JanetJC,

Can you please add your TalkTalk landline telephone number or account number to your community profile and we'll run a line test

Thanks

Chris