topic Re: Landline number changed without knowledge in Home Phone

Landline number changed without knowledge

Hannahhh — Fri, 02 Aug 2024 23:31:19 GMT

I have been trying to call my home phone all day and then my partner has called me on the home phone and it's a complete different number I would like it changed back please.

Re: Landline number changed without knowledge

Gliwmaeden2 — Sat, 03 Aug 2024 08:39:54 GMT

Staff will not be back before Monday now, @Hannahhh.

Dial 17070 from your home landline to double check what is read back at the moment.

Add that in the Private Notes section of your forum profile.

To be clear, staff will need to identify your account from your correct phone number. Don't post any of this information on the public thread.

Go via your avatar/name; settings; setup down menu....Personal Information. In here add your CORRECT Talktalk landline number.

At the end of that section, find Private Notes and add the rogue number in there. SAVE CHANGES.

Staff will check progress after the weekend. Meanwhile to get started, try contacting Talktalk directly on 03451 720088 (9am - 6pm today, not Sunday). Chat should be available both days over the weekend.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Landline number changed without knowledge

Chris-TalkTalk — Mon, 05 Aug 2024 06:36:03 GMT

Hi Hannahhh,

Can you dial 17070 from your TalkTalk landline and if the number read back to you isn't yours can you please add it to the private notes section of your community profile

Thanks

Chris