topic Re: phone line isn't working in Home Phone

phone line isn't working

Victor123 — Mon, 12 Aug 2024 10:20:36 GMT

House phone can't make or recieve calls. Beeps and fails to call any number I put in.

When trying to my house phone via my mobile it shows "Line Busy"

Re: phone line isn't working

Anonymous — Mon, 12 Aug 2024 10:26:47 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: phone line isn't working

Victor123 — Mon, 12 Aug 2024 10:32:02 GMT

Infomation added

Re: phone line isn't working

Anonymous — Mon, 12 Aug 2024 10:36:14 GMT

Hello,

Thank you. Can I just confirm, are you using the VOIP voice service? Is the phone connected to the wifi hub 2 router or the eero?

Michelle

Re: phone line isn't working

Victor123 — Mon, 12 Aug 2024 10:40:50 GMT

No idea what VOIP is.

Phone is plugged into router. Internet works fine.

House phone cannot make or recieve calls.

Re: phone line isn't working

Anonymous — Mon, 12 Aug 2024 10:45:04 GMT

Thanks for confirming. Which router do you have please? (make and model) Is it plugged straight into the voice port on the back of the router and not via a separate digital voice adapter?

Michelle

Re: phone line isn't working

Victor123 — Mon, 12 Aug 2024 11:01:44 GMT

The phone is plugged into the router port which reads "Phone"
There is no adapter. Phone > Cable > Router.

Fast 5464-2.T4

Is there any hope that you could just call me on my mobile? This has got to be the worst way to fix technical issues.

Re: phone line isn't working

Gliwmaeden2 — Mon, 12 Aug 2024 11:04:39 GMT

Support on the forum is online only, @Victor123.

Re: phone line isn't working

Debbie-TalkTalk — Mon, 12 Aug 2024 11:13:07 GMT

HI Victor123

Apologies, we are unable to call you as we provide online support on the Community.

You can contact our phone and live chat team here How to contact TalkTalk Broadband

Re: phone line isn't working

Victor123 — Mon, 12 Aug 2024 11:17:04 GMT

Let's not get distracted now.

House phone still cannot make or receive calls.

Re: phone line isn't working

Victor123 — Mon, 12 Aug 2024 11:21:24 GMT

Also the live chat doesn't work.

Re: phone line isn't working

Anonymous — Mon, 12 Aug 2024 11:47:12 GMT

Hello again,

Thanks for confirming that you have the wifi hub 2. Have you tried rebooting the router to see if there is any change?

Michelle

Re: phone line isn't working

Victor123 — Mon, 12 Aug 2024 11:47:14 GMT

Hello?

Re: phone line isn't working

Anonymous — Tue, 13 Aug 2024 05:34:03 GMT

Morning,

How are you getting on? Did you try rebooting the router?

Thanks

Michelle