topic Re: No landline for over a week in Home Phone

No landline for over a week

CJVDB — Mon, 12 Aug 2024 19:36:12 GMT

I have been without a landline for more than a week. The line is dead and there is no service. Please can someone sort it out?

Re: No landline for over a week

Anonymous — Tue, 13 Aug 2024 06:41:49 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No landline for over a week

Anonymous — Wed, 14 Aug 2024 08:33:05 GMT

Morning,

Do you still need assistance with this?

Thanks

Michelle

Re: No landline for over a week

CJVDB — Wed, 14 Aug 2024 11:05:40 GMT

Yes please. The landline has a buzzing sound, no ringtone. When I dial a number it does not work. However, I can still receive Internet. They use the same line I think. I have updated my profile.

Re: No landline for over a week

Anonymous — Wed, 14 Aug 2024 11:26:24 GMT

Good afternoon,

Thank you. I've run a test on the line now which has detected a potential external line fault so I've passed this straight over to Openreach now to complete an external line investigation. We'll check again in the morning to see if we have received an additional update for you.

Thanks

Michelle

Re: No landline for over a week

CJVDB — Wed, 14 Aug 2024 11:41:24 GMT

Thank you, Michelle.

Re: No landline for over a week

Anonymous — Wed, 14 Aug 2024 11:45:40 GMT

No problem 🙂 We should hopefully have an update in the morning.

Michelle 🙂

Re: No landline for over a week

Karl-TalkTalk — Thu, 15 Aug 2024 09:52:03 GMT

This has been issued to an engineer this morning and is now in progress.

Thanks

Karl.

Re: No landline for over a week

Anonymous — Tue, 20 Aug 2024 07:12:31 GMT

Morning @CJVDB

How are you getting on?

Thanks

Michelle