topic Re: Voicemail 1571 not working - sounds like a fax in Home Phone

Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 06:17:40 GMT

Hi. I tried adding voicemail plus but after waiting 24 hours it doesn't work. When you ring the landline after 10 rings it stops ringing and goes through to like a fax machine/internet dial up sound. When I dial 1571 it just says service is not available. Any ideas? I've found many chats with this issue but if resolved the solution lies with talk talk.

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 06:53:58 GMT

Good morning,

I'm sorry to hear this. Does Voicemail show as active in your My Account?

Thanks

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 07:02:41 GMT

Hi. Not anymore. I unticked it. Didn't see the point of paying a £1 for something that didn't work. I tried an online chat and was getting nowhere so removed it. 1571 doing the same thing now as when it was ticked so assumed there is just something wrong with it - my understanding is the only difference being when box is unticked I pay 2p for dialling it.

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 07:26:25 GMT

Hi,

Just to confirm, if you dial 1571 now you hear a fax noise? If you call your line, does it divert to voicemail after 7 rings?

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Gliwmaeden2 — Mon, 19 Aug 2024 07:42:58 GMT

@Anonymous,

The service doesn't revert to Standard Voicemail, as far as I can tell. It's not a technical fault. It's by design.

Since the introduction of Voicemail Plus, the standard version is only available to those who used it all this time ever since.

So if you use Voicemail Plus and then remove it, it can't revert to Standard Voicemail.

It's all or nothing with the service for those that haven't continued with the standard version.

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 07:45:57 GMT

Morning,

Thanks @Gliwmaeden2

Could you try adding the Voicemail Plus service again and we can check to see how it looks from here. If it is still not working then we can look into this further.

Thanks

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 08:42:08 GMT

I've added it on again. I don't think it will make any difference - it didn't before. So just to confirm what happens...

1 - If someone rings my landline - after 10 or so rings -instead of going through to voicemail to leave a message you just get like an internet dial up or fax machine type sound.

2 - If I dialled voicemail directly (when I supposedly had voicemail plus) it just told me the service is not available.

Now I've added it again - I will see what it does tomorrow - but I expect I already know!

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 08:45:07 GMT

Hello again,

Thank you. I'll check this again in a few hours to see if Voicemail is showing active on our side and we can then run a few tests. I'll post back here as soon as we have an update.

Thanks

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 08:51:58 GMT

Thank you

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 08:57:46 GMT

Hi,

I've just run a test now which is clear. Could you connect just the phone at the test socket and dial 1571 for me please?

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 09:03:31 GMT

To test the phone directly in the socket I would need to unplug broadband which I can't currently do as I need it for work - I can check that later.

What I can tell you though is I've just dialed 1571 and that now works - however when I call the landline - after the 10 rings - it still goes to that dial up/fax machine sound. Not sure if that helps. If not - I can test the phone directly in the socket later on.

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 09:05:49 GMT

Thank you. Can I just ask what equipment you have connected to the line please? Is it just the phone and the router? Do you have a microfilter connected? Is it just a basic phone? If you could test just the phone later on then that would be great, thank you.

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 09:07:08 GMT

Sorry just to add, I'm guessing you don't have a printer/fax type machine connected to the line, is this right?

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 09:07:35 GMT

There is a micro-filter yes, and it's just a basic twin handset phone - but only 1 has a direct phone cable plugged in.

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 09:09:36 GMT

Ok great thanks. If you could test later then that would be great. If you still hear the fax noise with just the phone connected then could you also try removing all equipment from all sockets, including the phone, and ring the line to see what happens with everything removed.

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 10:36:05 GMT

Ok - so I plugged the phone in directly to the main socket - still got the same thing - I can dial 1571 but voicemail itself doesn't go anywhere - just that fax machine type sound so no messages can be left. I unplugged the main sockets around the house and still got the same thing. The only other thing I can think of is the house alarm - but I can't disconnect that. Can't believe that would be the issue - I can't be the only customer with a house alarm.

Re: Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 10:42:49 GMT

Also - not sure if this has an impact - but when I run a Talktalk connection test I get this...

I don't seem to have any issues with my broadband though - so not sure what the issue is!

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 10:54:49 GMT

Hi,

Thanks for the additional information. So just to confirm, if you call your home phone it rings and you can answer it but if you let it ring for a longer period then it then makes the fax noise? How many rings before you hear the fax noise please as it should go through to voicemail after 32 seconds which is about 12 rings?

Michelle

Re: Voicemail 1571 not working - sounds like a fax

Tinjacobs77 — Mon, 19 Aug 2024 11:46:48 GMT

Yes - it's 12 rings - then goes through to the fax machine noise.

Just a quick update - did the connection speed test again and all fine now so assume that was just a glitch.

Re: Voicemail 1571 not working - sounds like a fax

Anonymous — Mon, 19 Aug 2024 11:55:28 GMT

It sounds like it could be related to the house alarm. Where is house alarm wired in? Does your main socket have a test socket?

Michelle