topic Re: Voip phon connection in Home Phone

Voip phon connection

MikeS86 — Wed, 21 Aug 2024 11:35:28 GMT

Hi, about an hour ago the Open reach engineers finished connecting to the fast fibre cable. I now have the 150mbs no problem. My question is at the moment when I dial out ( from home phone to my mobile phone and visa vesa ) I get the ringing tone but not connecting to the other phone. Does it take time for Talktalk to fix the connection if so how long does it usually take.

MikS86

Re: Voip phon connection

Karl-TalkTalk — Wed, 21 Aug 2024 12:45:37 GMT

I can see you have called in recently and our Teams have advised the service is not yet active on our systems.

Thanks

Karl.

Re: Voip phon connection

MikeS86 — Wed, 21 Aug 2024 13:24:52 GMT

Hi Karl thanks for that how long does it take to go active when Fibre is installed or is it up to Talktalk ?

Re: Voip phon connection

Karl-TalkTalk — Wed, 21 Aug 2024 13:30:47 GMT

It should not be too long. Once the installation is complete, We should receive confirmation and our systems can then be updated.

Thanks

Karl.

Re: Voip phon connection

MikeS86 — Wed, 21 Aug 2024 13:38:31 GMT

Thanks for quick response, stay safe and well

MikeS86

Re: Voip phon connection

Karl-TalkTalk — Wed, 21 Aug 2024 13:49:27 GMT

No Problem 🙂

Karl