topic Re: upgrade to Fibre 35 keeps being rejected in Home Phone

upgrade to Fibre 35 keeps being rejected

Mrsnowman — Sun, 25 Aug 2024 14:42:19 GMT

After having several upgrade packages marked delayed and being canceled and spending 3 hours on phone and 11/2 hours on chat I eventual discovered why.

After we had been living in our property for approx 25 years the council decided that there was an error on the last digit of the poscode ( There are 2 properties with the same name(approx 500 yards apart) and somehow the postcodes had got reversed). However I had not realized that I had not advised TALK TALK of this amendment. This has only just come to light approx 10 years later, whilst trying to do this upgade.

We are being advised that the only way to rectify this, and set up a new contract, is to have my account cancelled and a new one set up. However, we are told that we are unable to keep the existing landline telephone number which we have had for over 50 years. We are both in our 70's. How can I overcome this?

Re: upgrade to Fibre 35 keeps being rejected

Divsec — Sun, 25 Aug 2024 15:03:33 GMT

Hi @Mrsnowman your post has been escalated and you should hear Tuesday as tomorrow is a holiday. I'm sure the team here can help you and preserve your phone number.

Re: upgrade to Fibre 35 keeps being rejected

Arne-TalkTalk — Tue, 27 Aug 2024 12:07:32 GMT

Hi @Mrsnowman

Can you add your correct address to the private notes section of your community profile,or PM me with it, we can submit an ORDI request to have the address updated.

Thank you