topic Re: Caller display stopped working in Home Phone

Caller display stopped working

David_A — Fri, 23 Aug 2024 10:23:25 GMT

On 17/08/24 you removed the boosts "Unlimited UK Calls" and "SuperSafe" from my account. Since then, "Caller Display" has also stopped working (the handset now says "Anonymous Out of Area" instead of the phone number). However, when I log into my account it says that Caller Display is active. How can this be fixed please?

Re: Caller display stopped working

Karl-TalkTalk — Fri, 23 Aug 2024 11:29:01 GMT

Have you rebooted all equipment, router, Voice adapter etc ?

Have you also powered off the ONT for 30 minutes to start a new session.

Tests here are showing the calling features are synced across the switch and database.

Thanks

Karl.

Re: Caller display stopped working

David_A — Sat, 31 Aug 2024 20:39:27 GMT

Hi Karl

We have now rebooted the grandstream and the router, and we also powered off the ONT for several hours but the problem remains. Please investigate at your end.

Thanks

Re: Caller display stopped working

Chris-TalkTalk — Mon, 02 Sep 2024 06:37:14 GMT

Hi David,

Caller display is showing active, could you remove it in My Account, and around an hour later re-add it

Chris

Re: Caller display stopped working

David_A — Mon, 02 Sep 2024 09:07:46 GMT

Thanks Chris, I removed it around 8:15 this morning and have just added it back. How long should I leave it before testing it again?

Bella

Re: Caller display stopped working

Chris-TalkTalk — Mon, 02 Sep 2024 09:14:25 GMT

Hi Bella,

I would give it an hour from when you reactivated it

Chris

Re: Caller display stopped working

David_A — Mon, 02 Sep 2024 14:20:50 GMT

Thanks, it's working now 🙂

Re: Caller display stopped working

Karl-TalkTalk — Mon, 02 Sep 2024 14:41:05 GMT

Thanks for confirming.

Regards,

Karl.