topic Re: Line Noise in Home Phone

Line Noise

JamieB25 — Wed, 28 Aug 2024 18:00:47 GMT

Over the last few weeks we have been experiencing more and more frequent broadband interruptions (although our broadband is with another company). We have also found phone calls are getting more and more filled with crackling and noise.

Eventually today we checked the broadband modem and it shows a noise margin of only 3.2dB.

We've tried a different microfilter, tried calling with only the phone plugged in etc. and the line continues to crackle.

What is the process for requesting it be fixed?

Re: Line Noise

Anonymous — Thu, 29 Aug 2024 05:55:25 GMT

Hi Jamie,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Line Noise

JamieB25 — Thu, 29 Aug 2024 15:42:47 GMT

Hi Michelle

I have added the requested details.

Thanks

Re: Line Noise

Chris-TalkTalk — Fri, 30 Aug 2024 06:46:54 GMT

Hi Jamie,

Could I just ask, are you a Shell migration customer?

Chris

Re: Line Noise

JamieB25 — Fri, 30 Aug 2024 13:07:59 GMT

Hi Chris

Yes, that's correct.

Re: Line Noise

Chris-TalkTalk — Mon, 02 Sep 2024 06:18:35 GMT

Hi Jamie,

Apologies for the delay. I've been advised that to get the help you need please give the team a call on 0345 172 0088, they'll be able to help.

Chris