topic Re: Caller display not working-again in Home Phone

Caller display not working-again

popboffy1 — Tue, 27 Aug 2024 18:22:00 GMT

Same fault , can't grumble too much, I've had 43 days of uninterrupted caller display without a problem, but here we go again it took 17 days to sort last time so I'm not holding my breath.

Re: Caller display not working-again

Anonymous — Wed, 28 Aug 2024 06:33:24 GMT

Morning,

I'm really sorry to hear this. Just before I pass this over to our Faults Escalation team, could you try removing the Caller Display service in your My Account please, wait 4hrs then try re-adding this again. If it is still not working following this then I'll escalate this straight over.

Thanks

Michelle

Re: Caller display not working-again

popboffy1 — Wed, 28 Aug 2024 07:24:55 GMT

Internet working spoadically all morning will try and remove when I'm able to.

Re: Caller display not working-again

Anonymous — Wed, 28 Aug 2024 07:25:54 GMT

I'm sorry to hear this. Would you like us to take a look at your connection too?

Michelle

Re: Caller display not working-again

popboffy1 — Wed, 28 Aug 2024 09:38:36 GMT

OK done as requested will wait till midday to re-instate. Thanks.

Re: Caller display not working-again

Anonymous — Wed, 28 Aug 2024 09:41:35 GMT

Hello again,

Thanks for the update. I'll check back with you in the morning to see if their is any change.

Michelle

Re: Caller display not working-again

Anonymous — Thu, 29 Aug 2024 05:35:08 GMT

Morning,

How are you getting on? Has there been any change?

Thanks

Michelle

Re: Caller display not working-again

popboffy1 — Thu, 29 Aug 2024 05:52:17 GMT

Hi Michelle, tried to reply to your last message but unfortunately my internet has been down again all morning, I keep on restarting the router and it will sometimes work for a couple of minutes before crashing again, I will try the “caller ID” later and advise.

Re: Caller display not working-again

Anonymous — Thu, 29 Aug 2024 06:29:27 GMT

Hi,

I'm sorry to hear this. I've run a test on your line now which is clear, however I can see some re-connections on the line. Do you have an alternative router that you can test with? If not then we can send a replacement router for testing purposes to rule this out.

Thanks

Michelle

Re: Caller display not working-again

popboffy1 — Thu, 29 Aug 2024 06:36:43 GMT

Hi again Michelle, tried sending message at 07.07 and 07.29, yes you’ve guessed it, down again, I do appreciate your efforts in sorting out this continuous problem, you must feel like the captain of a sinking ship I don’t envy you, Just to keep you informed I’m testing out an external aerial on the weekend and if I get any faster speeds than at present (which won’t be hard) I’ll be transferring my telephone system over to VOiP, can’t be any worse than at present.

Re: Caller display not working-again

popboffy1 — Thu, 29 Aug 2024 06:46:54 GMT

I think best leave it until I get the results on the weekend re: my previous message, I'll test "caller display" later when the wife gets up and let you know, we can leave it then whatever the outcome till Monday when I'll message you.

Re: Caller display not working-again

Anonymous — Thu, 29 Aug 2024 06:49:45 GMT

Hello,

Thanks for confirming. Have we also tried testing the router at the test socket to see how the speed compares?

Ok, no problem. We'll check back in with you on Monday morning to see how you're getting on.

Thanks

Michelle

Re: Caller display not working-again

Anonymous — Mon, 02 Sep 2024 05:34:20 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Caller display not working-again

popboffy1 — Mon, 02 Sep 2024 07:35:16 GMT

Good morning Michelle,

Unfortunately the "Caller ID" hasn't been working since we spoke last, but I wouldn't waste time on it, the initial test run on what I spoke of earlier was very favourable gave me speeds of (34 mb download and 7.10 mb upload) comared to (10.6 and 0.35) so it's a no brainer, but thank you for your efforts in trying to sort out.

Best Regards,

Mike Baugh.

Re: Caller display not working-again

Anonymous — Mon, 02 Sep 2024 07:39:01 GMT

Hello,

I'm sorry to hear this. Would you like us to pass the Caller Display issue over to our Faults Escalation Team?

Thanks

Michelle

Re: Caller display not working-again

popboffy1 — Mon, 02 Sep 2024 07:47:39 GMT

No Michelle, it would be a complete waste of their time as I won't be with Talk Talk for that much longer.

Re: Caller display not working-again

Anonymous — Mon, 02 Sep 2024 07:52:09 GMT

Hello,

Ok thanks for confirming and I hope everything goes well with your new ISP.

Thanks

Michelle

Re: Caller display not working-again

popboffy1 — Mon, 02 Sep 2024 08:07:43 GMT

Many Thanks