topic Re: No dial tone in Home Phone

No dial tone

carlbhoy — Fri, 23 Aug 2024 17:37:07 GMT

I have no dial tone, I have just tried a new phone delivered today, and the problem still exists, I have been in touch with the message service and followed instructions, they are saying the line is clear. Tried both new and old phone in the master switch ,still no joy, but I am still receiving the internet ok?

Re: No dial tone

ferguson — Fri, 23 Aug 2024 17:41:37 GMT

Does your master socket have a removable faceplate? If so, try connecting your phone directly in the test socket behind there.

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: No dial tone

carlbhoy — Fri, 23 Aug 2024 18:08:40 GMT

Yes, I have removed the faceplate and still nothing

Re: No dial tone

ferguson — Fri, 23 Aug 2024 19:29:28 GMT

OK, thanks for trying that. The support team here will look into this for you, but bear in mind that they may not respond until after the Bank Holiday. It will help if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

Re: No dial tone

Debbie-TalkTalk — Mon, 26 Aug 2024 07:12:53 GMT

Hi carlbhoy

I'm sorry to hear this.

The line test completed this morning is clear - No faults detected.

If you have tested with a different phone directly at the test socket then the next step will be an Openreach engineer visit to the property.

Would you like me to arrange this visit?

Re: No dial tone

carlbhoy — Tue, 27 Aug 2024 16:17:38 GMT

Hi Debbie, I’ve tried three different phones, none have worked, it looks like we require an engineer, if you could arrange please

Re: No dial tone

Chris-TalkTalk — Wed, 28 Aug 2024 06:38:59 GMT

Hi carlbhoy,

If you'd like us to arrange an engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: No dial tone

carlbhoy — Wed, 28 Aug 2024 14:52:55 GMT

Hi Chris, can I confirm I would like an engineer to visit, preferably 1pm - 6pm, thank you

Re: No dial tone

Chris-TalkTalk — Thu, 29 Aug 2024 07:46:24 GMT

OK thanks, we can usually get an appointment next working day so are you available tomorrow if there's a slot available?

Chris

Re: No dial tone

carlbhoy — Thu, 29 Aug 2024 09:53:10 GMT

Yes, I’m available tomorrow

Re: No dial tone

carlbhoy — Mon, 02 Sep 2024 17:58:38 GMT

I was told a engineer was visiting today between 1pm and 6pm, stayed in all day and nothing, still no phone line been out of use over three weeks now, appalling service

Re: No dial tone

Debbie-TalkTalk — Tue, 03 Sep 2024 06:15:49 GMT

Hi carlbhoy

I'm sorry to hear this.

I've checked the engineers notes and they have advised that they completed work at the cabinet as some wires were corroded. The engineer should have still come to your property if an appointed visit was booked, I'm really sorry about this.

The line test is clear. Could you test the phone at the test socket again?

Re: No dial tone

carlbhoy — Tue, 03 Sep 2024 07:54:53 GMT

Just checked main socket, still no dial tone, checked with previous phone and brand new one, nothing!

Re: No dial tone

Debbie-TalkTalk — Tue, 03 Sep 2024 07:55:41 GMT

Hi carlbhoy

Does the main socket have a test socket?

Re: No dial tone

carlbhoy — Tue, 03 Sep 2024 08:13:27 GMT

Yes, I have taken the cover off and plugged the line inside main socket

Re: No dial tone

Debbie-TalkTalk — Tue, 03 Sep 2024 08:18:10 GMT

Hi carlbhoy

Thanks for confirming this.

I will need to book another engineer visit. When would you be available for this visit AM and PM?

Re: No dial tone

carlbhoy — Tue, 03 Sep 2024 08:20:05 GMT

As soon as possible, AM or PM

Re: No dial tone

Debbie-TalkTalk — Tue, 03 Sep 2024 08:27:57 GMT

Hi carlbhoy

I have booked the first available Openreach appointment for 05/09 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

Debbie