topic Re: Broadband ok but no Landline in Home Phone

Broadband ok but no Landline

Coazzi — Tue, 03 Sep 2024 22:26:22 GMT

My Fibre 65 with calls service went live on 2nd September (no engineer visit). Broadband is working but there is no phone. Tried at the test socket and there is no dial tone. The line test online says there is no fault.

Landline was working faultlessly before the switch. Please help! I need my phone back as soon as possible.

Re: Broadband ok but no Landline

Divsec — Wed, 04 Sep 2024 06:53:03 GMT

Hi @Coazzi have things improved overnight? Your post has been escalated and you should hear soon.

Re: Broadband ok but no Landline

Chris-TalkTalk — Wed, 04 Sep 2024 07:34:28 GMT

Hi Coazzi,

I've run a line test and it isn't picking up any issues, is the line still dead?

Chris

Re: Broadband ok but no Landline

Coazzi — Wed, 04 Sep 2024 07:41:37 GMT

Hi, Chris

yes, still no dial tone

Re: Broadband ok but no Landline

Chris-TalkTalk — Wed, 04 Sep 2024 07:54:17 GMT

OK thanks. Have you tried connecting the telephone to the test socket? Do you have another telephone that you can test with?

Chris

Re: Broadband ok but no Landline

Coazzi — Wed, 04 Sep 2024 08:01:38 GMT

I tried at the test socket. I don't have another phone.
But it was working on 1st September

Re: Broadband ok but no Landline

Chris-TalkTalk — Wed, 04 Sep 2024 08:47:14 GMT

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Broadband ok but no Landline

Coazzi — Wed, 04 Sep 2024 08:51:04 GMT

Yes please do that

Re: Broadband ok but no Landline

Chris-TalkTalk — Wed, 04 Sep 2024 09:26:12 GMT

OK, can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Can you also please add your mobile number to your community profile

Thanks

Chris

Re: Broadband ok but no Landline

Coazzi — Wed, 04 Sep 2024 09:41:57 GMT

Thanks Chris,

I accept potential charges and an AM visit any day.

Can you make sure the address for engineer visit is correct.

My address has three lines before TOWN, postcode. Some systems leave out the first line, putting the house number into second line which is wrong. The address in 'My account - personal details' omit the third line and that's ok.

Coazzi

Re: Broadband ok but no Landline

Chris-TalkTalk — Wed, 04 Sep 2024 10:19:38 GMT

Could you add your address to the private notes section of your community profile, and let me know when you've done this. I'll then book the engineer

Thanks

Chris

Re: Broadband ok but no Landline

Coazzi — Wed, 04 Sep 2024 10:41:06 GMT

I have added the address to private notes 🙂

Re: Broadband ok but no Landline

Chris-TalkTalk — Wed, 04 Sep 2024 11:41:59 GMT

OK thanks. I'll book the engineer now and get back to you with the details

Chris

Re: Broadband ok but no Landline

Chris-TalkTalk — Wed, 04 Sep 2024 11:50:57 GMT

I've booked the first available AM appointment - September 06 2024, AM - please let us know how you get on

Chris

Re: Broadband ok but no Landline

Coazzi — Fri, 06 Sep 2024 13:32:16 GMT

So the engineer came today, then left to do something at the cabinet. Phone line is not fixed. Also tried with a second phone.

Checked the fault timeline in my account which says I need to book a further appointment with Openreach engineer.

Received an sms from TalkTalk saying I missed the appointment and need to pay £75!!

Coazzi

Re: Broadband ok but no Landline

Karl-TalkTalk — Fri, 06 Sep 2024 13:45:31 GMT

The engineer has been out and has ran out of time, so another appointment is requested/ I've booked the next available appointment slot - Mon 9th AM (8-1).

Is this day ok ?

Thanks

Karl.

Re: Broadband ok but no Landline

Coazzi — Fri, 06 Sep 2024 13:49:29 GMT

Yes, that's fine. Thanks

Re: Broadband ok but no Landline

Karl-TalkTalk — Fri, 06 Sep 2024 13:55:31 GMT

Excellent, thanks for confirming.

Regards,

Karl.

Re: Broadband ok but no Landline

Coazzi — Fri, 06 Sep 2024 13:59:10 GMT

Hi,

What do I do about the £75 charge?

Re: Broadband ok but no Landline

Karl-TalkTalk — Fri, 06 Sep 2024 14:03:24 GMT

There will be no charge applied, this is a miss communication from our system. The engineer has been and the fault is ongoing.

Thanks

Karl.