topic Re: Callsafe not populating approved callers with calling circle numbers automatically when switched in Home Phone

Callsafe not populating approved callers with calling circle numbers automatically when switched on

jon1967 — Tue, 20 Aug 2024 09:22:48 GMT

does this happen overnight ? Otherwise how does it work please?

I dont want to add them all manually it will take forever and i dont want to turn it in and have all calls blocked meantime...

Tia

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

Gliwmaeden2 — Tue, 20 Aug 2024 09:39:59 GMT

You do need to add numbers manually whenever Callsafe has been switched off - they are not saved in the system, even if you have safe numbers saved in your phone.

For full instructions:

https://community.talktalk.co.uk/t5/Articles/How-to-use-CallSafe/ta-p/2204789

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

jon1967 — Tue, 20 Aug 2024 11:12:51 GMT

Manage CallSafe Status

By switching on this feature, unknown callers will be asked to say their name and press # before your home phone rings, meaning you get to choose whether to take the call or not.

If you wish to turn CallSafe on, the numbers you have barred from Last Call Barring will be imported over to your blocked list. Numbers in your Calling Circle or Frequently Called numbers will also be imported to your approved list.

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

Arne-TalkTalk — Tue, 20 Aug 2024 12:13:02 GMT

HI jon1967

Numbers will transfer over to Callsafe, but at the moment it is not showing as active on your account.

If you activated it via My Account did the confirmation pop up show?

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

jon1967 — Tue, 20 Aug 2024 12:29:24 GMT

Ok turned on and says on

Cant see any numbers in approved

Get this cryptic message

Numbers in your Approved/Blocked list may also be imported from your Last Call Barring, Frequently Called Numbers or Calling Circle.

But no way of doing it

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

Arne-TalkTalk — Tue, 20 Aug 2024 12:41:07 GMT

It can take a few hours to update .

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

jon1967 — Tue, 20 Aug 2024 12:45:39 GMT

Well ill turn it off now and turn it on overnight if your sure . I dont want calls blocked meantime

I do feel the instructions are not clear at all

Thx/regards

Thx

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

jon1967 — Mon, 02 Sep 2024 14:43:12 GMT

Ok finally got around to this. Turned on last night . Nothing this morning again in approved list

😞

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

Arne-TalkTalk — Wed, 04 Sep 2024 10:25:09 GMT

Callsafe is showing as not active.

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

jon1967 — Wed, 04 Sep 2024 11:01:16 GMT

Yep turned off following morning as didnt do what anybody says!

Is there no technical guide to this functionality that your side can look at?

You seem to say it will just fill up at some point

The screen shots seem to imply that you can selectively import numbers but dont tell you how (like somebody has forgotten to build the functionality)

So confusing . I feel im a beta tester for talktalk again. Maybe i can get paid ?!

Best regards

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

jon1967 — Fri, 20 Sep 2024 16:33:44 GMT

Any update ?!..

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

Gliwmaeden2 — Fri, 20 Sep 2024 21:53:04 GMT

Not before Monday, @jon1967, but I'll re-escalate this thread to make sure it's not being forgotten.

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

jon1967 — Fri, 20 Sep 2024 20:03:56 GMT

Understood and thank you so much . Fyi this is for a very vulnerable end user whose getting a lot of nuisance calls and who would get very confused by having to add new users manually and calls getting blocked unnecessarily

Cheers

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

Gliwmaeden2 — Fri, 20 Sep 2024 22:03:04 GMT

@jon1967, are you the account holder then, or representing the account holder?

Probably worth making that clear in Private Notes (towards the end of Personal Information in the profile settings). SAVE CHANGES if you make any alterations.

If there's a vulnerable member of your family, it's advisable to let Talktalk know that they would be affected by loss of landline / VOIP service, and it's worth checking through this information:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Re: Callsafe not populating approved callers with calling circle numbers automatically when switched

Arne-TalkTalk — Mon, 23 Sep 2024 09:44:04 GMT

Hi jon1967

There is no update as you have turned callsafe off, we cant log it as a fault when its not active.

Regards