topic Re: Caller ID stopped working in Home Phone

Caller ID stopped working

BillBees — Wed, 03 Jul 2024 12:45:14 GMT

Caller ID stopped working on my landline about 2 weeks ago. It is still showing as enabled in my account, but all incoming calls simply show “Incoming call” on all my ‘phones.

Re: Caller ID stopped working

Anonymous — Thu, 04 Jul 2024 05:47:34 GMT

Morning Bill,

I'm sorry to hear this. Have you tried removing the Caller Display service in your My Account and once this shows as removed then re-added it again?

Thanks

Michelle

Re: Caller ID stopped working

BillBees — Thu, 04 Jul 2024 15:37:31 GMT

Hello Michelle,

I switched off Caller Display in my account this morning, waited until it was showing as being off, switched it back on and waited a few more hours after which it was showing as enabled again, but it still isn’t working.

Re: Caller ID stopped working

Chris-TalkTalk — Fri, 05 Jul 2024 06:46:00 GMT

Hi Bill,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Caller ID stopped working

BillBees — Fri, 05 Jul 2024 10:05:37 GMT

That’s done.

Re: Caller ID stopped working

Chris-TalkTalk — Fri, 05 Jul 2024 10:29:08 GMT

Thanks, I'll take a look at this now and get back to you

Chris

Re: Caller ID stopped working

Chris-TalkTalk — Fri, 05 Jul 2024 10:32:23 GMT

Everything looks OK on our side so could you unplug the cordless phone base unit from the power supply, leave it unplugged for a few minutes then plug back in and retest. Please let us know how you get on

Chris

Re: Caller ID stopped working

BillBees — Fri, 05 Jul 2024 12:56:50 GMT

Have now done that - no difference, phone still just says “Incoming call”. The call history in the phone shows that it last worked on the 22nd of June.

Re: Caller ID stopped working

Chris-TalkTalk — Fri, 05 Jul 2024 13:11:15 GMT

OK thanks. I've made a change, could you please test again and let me know if it's made any difference

Chris

Re: Caller ID stopped working

BillBees — Fri, 05 Jul 2024 16:09:10 GMT

No difference, sorry. Maybe I need to try and borrow another phone, though it don’t see how a phone fault could just stop caller display from working.

Re: Caller ID stopped working

Gliwmaeden2 — Fri, 05 Jul 2024 16:33:44 GMT

Staff will follow up after the weekend, @BillBees.

Re: Caller ID stopped working

Chris-TalkTalk — Mon, 08 Jul 2024 06:11:13 GMT

It would be good if you could try another telephone. If it's then still not working I'll pass it over to our Network team for further investigation

Chris

Re: Caller ID stopped working

BillBees — Mon, 08 Jul 2024 12:32:34 GMT

OK, I will reply in a couple of days when I’ve been able to do that.

Re: Caller ID stopped working

Chris-TalkTalk — Mon, 08 Jul 2024 12:41:06 GMT

OK thanks

Re: Caller ID stopped working

BillBees — Wed, 10 Jul 2024 09:42:14 GMT

My son brought his phone this morning - caller display works on it as his house but plugged into my master socket it just says “Incoming call” so it’s not a phone issue.

Re: Caller ID stopped working

Chris-TalkTalk — Wed, 10 Jul 2024 12:56:49 GMT

Thanks Bill. I've passed this to our network team for further investigation. I'll let you know when I receive and update or they may contact you directly

Chris

Re: Caller ID stopped working

BillBees — Fri, 12 Jul 2024 09:34:20 GMT

I had a call from someone at TalkTalk today but unfortunately my hearing is very poor so I couldn’t understand what was being said. tried to get a phone number so that my son could call back and deal with it but I have obviously written the wrong number down. Could the correct number be emailed to me please?

Re: Caller ID stopped working

Gliwmaeden2 — Fri, 12 Jul 2024 09:37:50 GMT

The normal customer services number is 03451 720088., @BillBees.

They may be able to see who called etc.

Re: Caller ID stopped working

Chris-TalkTalk — Fri, 12 Jul 2024 10:34:22 GMT

Hi Bill,

I'm trying to find out which number you were given. I'll PM you the number when I have it

Thanks

Chris

Re: Caller ID stopped working

BillBees — Fri, 12 Jul 2024 11:21:46 GMT

Thankyou. The number I wrote down was 034517204.