topic Re: extremely crackly landline in Home Phone

extremely crackly landline

huw38 — Thu, 05 Sep 2024 14:13:00 GMT

hello, my landline has been extremely crackly for days now, please could someone tell me how it can be checked ? thank you (also broadband been dropping intermittently too these last few days)

Re: extremely crackly landline

Chris-TalkTalk — Thu, 05 Sep 2024 14:43:01 GMT

Hi huw38.

Have you test with the router and telephone connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: extremely crackly landline

huw38 — Thu, 05 Sep 2024 15:45:56 GMT

hi Chris, I've checked the guide and I don't have a test socket unfortunately.

Re: extremely crackly landline

Debbie-TalkTalk — Fri, 06 Sep 2024 05:39:34 GMT

Hi huw38

Thanks for your reply.

The line test is clear - No faults detected.

If you have tested with a different phone at the master socket, with all other equipment removed from the line then the next step will be an Openreach engineer visit to the property.

Please let me know if you would like me to arrange this visit.

Re: extremely crackly landline

huw38 — Sun, 08 Sep 2024 17:38:51 GMT

Hi Debbie, sorry for the delay, the line and internet did seem to be better for a day but it keeps dropping and the line is crackly again. please could you arrange for an engineer to call to investigate further? thank you

Re: extremely crackly landline

Anonymous — Mon, 09 Sep 2024 07:02:11 GMT

Morning,

Can I just confirm, is the line also crackly when the router is removed from the line? Have you also tested with a different phone?

Michelle