topic Re: Home phone linked to a new customer again in Home Phone

Home phone linked to a new customer again

Donbro — Tue, 13 Aug 2024 07:31:47 GMT

Talktalk have again given my home phone number to a new customer, if I let it ring it goes to the new customer and I am getting their outgoing calls added to my account, this happened last month as well but to a different new customer.

Re: Home phone linked to a new customer again

Arne-TalkTalk — Thu, 15 Aug 2024 10:52:44 GMT

When you call your number from a mobile does the phone ring at your side?

Re: Home phone linked to a new customer again

Donbro — Thu, 15 Aug 2024 11:13:08 GMT

Yes and if I leave it ringing it goes through to the new customer. I am awaiting a call back from your complaints section as this happened last month with a different new customer.

Re: Home phone linked to a new customer again

Arne-TalkTalk — Thu, 15 Aug 2024 12:03:57 GMT

To clarify Your homephone handset rings in your house but someone else picks it up?

Re: Home phone linked to a new customer again

Donbro — Thu, 15 Aug 2024 12:11:17 GMT

Yes, if they do 17070 it tells them my number is their number not the one they have on their paperwork . My caller id and call safe not working now either since rebooting all of my system.

Re: Home phone linked to a new customer again

Arne-TalkTalk — Fri, 16 Aug 2024 08:27:45 GMT

There is a callback booked for you for today , a crossed line fault will need to be logged.

Re: Home phone linked to a new customer again

Donbro — Fri, 16 Aug 2024 15:45:16 GMT

Don’t think it’s a crossed line as other customer states her number is the same as mine when checking or ringing out to other numbers, fed up with talktalk altogether now as still no call back from anyone, will look around for another service as your not complying with my contract and can’t trust you anymore.

Re: Home phone linked to a new customer again

Gliwmaeden2 — Fri, 16 Aug 2024 17:00:22 GMT

@Donbro, forum staff are not back on here now before Monday.

Customer support continues over the weekend - see hours for phone /Chat here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Home phone linked to a new customer again

Anonymous — Fri, 06 Sep 2024 07:39:45 GMT

Hello,

I'm really sorry for the delay. Did the team make contact with you since your last post?

Michelle