topic voip in Home Phone

voip

Scankydog — Sat, 07 Sep 2024 08:41:49 GMT

Recently while in the middle of a phone call the line just goes dead and you have to re dial the phone nubmber again this has now happen three times. Also the line is cracking.

Re: voip

Anonymous — Mon, 09 Sep 2024 06:33:02 GMT

Morning,

I'm really sorry to hear this. Are you using the eero with the digital voice adapter or the Wifi Hub 2 router for the voice service please?

Thanks

Michelle

Re: voip

Scankydog — Mon, 09 Sep 2024 16:12:55 GMT

Hi useing wi-fi hub 2 in my set up

Re: voip

Scankydog — Mon, 09 Sep 2024 16:27:13 GMT

Hi useing a wi-fi hub 2 with the grandstream adaptor in my setup

Re: voip

Anonymous — Tue, 10 Sep 2024 06:30:31 GMT

Hello,

Thanks for confirming. If you're using the Wifi Hub 2 then you shouldn't need to use the separate digital voice adapter. Have you tried rebooting the wifi hub?

Michelle

Re: voip

Scankydog — Tue, 10 Sep 2024 15:58:22 GMT

Hi will swap to the router and reboot and see if that works. thanks for your help.

Re: voip

Anonymous — Wed, 11 Sep 2024 05:43:09 GMT

Good morning,

Thanks and please let us know how you get on.

Michelle