topic Re: Incoming landline call problem in Home Phone

Incoming landline call problem

Mitch-in-Notts — Thu, 05 Sep 2024 13:03:42 GMT

Incoming calls aren't ringing on house phone. All that happens is that the landline phone pings once but doesn't ring. If I answer the landline 'ping' and speak nothing can be heard by the caller. We have tried two entirely different phones and neither will ring.

Outgoing calls are fine.

Calls can be heard as ringing on the callers phone, but aren't ringing on the actual landline. We don't have call divert or anything like that on the landline phones.

Thank you.

Re: Incoming landline call problem

Karl-TalkTalk — Thu, 05 Sep 2024 13:46:08 GMT

Line tests are clear. Have you tested the phone at the 'Test Socket' if you have one to rule out any issues with the faceplate of the socket.

Thanks

Karl.

Re: Incoming landline call problem

Mitch-in-Notts — Thu, 05 Sep 2024 16:14:07 GMT

Karl,

Thanks for the reply. Have unscrewed face plate. Plugged phone line into the test socket. Same result I'm afraid so it isn't the face plate that is causing an issue.

Thanks

Mitch

Re: Incoming landline call problem

Anonymous — Fri, 06 Sep 2024 06:04:42 GMT

Hi Mitch,

Thanks for the update. Is the phone still connected to the test socket at the moment please? If the same fault is happening with 2 different phones then the next step will be to arrange an engineer visit to the property.

If you'd like to go ahead with this then please can you confirm acceptance of possible time related engineer charges and also provide a few days availability AM (8-1) and PM (1-6) and we can book the engineer visit for you.

Thanks

Michelle

Re: Incoming landline call problem

Mitch-in-Notts — Sun, 08 Sep 2024 15:53:35 GMT

Hi Michelle,

No I have removed the cables from the test socket and put the face plate back on. Tried phones again, same result.

Could you please book an engineer to visit, I accept any potential engineers charges. Any time or day as soon as possible is suitable.

Thanks,

Mitch

Re: Incoming landline call problem

Gliwmaeden2 — Fri, 06 Sep 2024 16:43:45 GMT

@Mitch-in-Notts, you'll need to specifically say that you do accept potential engineer charges.

Staff are not back on here before Monday now.

Re: Incoming landline call problem

Mitch-in-Notts — Sun, 08 Sep 2024 15:55:26 GMT

Thanks.

Re: Incoming landline call problem

Gliwmaeden2 — Fri, 06 Sep 2024 18:42:02 GMT

Whatever works best for you, @Mitch-in-Notts. If you are with your parents at the time, they will be able to vouch for you and pass ID checks with you there.

Long term it's an idea to make sure that your parents are registered as vulnerable due to their age, and perhaps be a nominated user etc so that you could help them from further away.

See:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

and:

https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act-Deputyship/ta-p/2205181

Re: Incoming landline call problem

Chris-TalkTalk — Mon, 09 Sep 2024 06:13:45 GMT

Hi Mitch,

Can you just confirm that you still have the same issue and I'll book the engineer

Chris

Re: Incoming landline call problem

Mitch-in-Notts — Mon, 09 Sep 2024 06:42:32 GMT

Chris, Yes the issue is still ongoing if you can book an engineer. Thanks Mitch

Re: Incoming landline call problem

Chris-TalkTalk — Mon, 09 Sep 2024 07:07:51 GMT

OK, I'll book the engineer now and get back to you with the details

Chris

Re: Incoming landline call problem

Chris-TalkTalk — Mon, 09 Sep 2024 07:13:54 GMT

Mitch, I've just tried something at our end, could you please retest and let me know if it's now working. If not then I'll go ahead and book the engineer

Chris

Re: Incoming landline call problem

Mitch-in-Notts — Mon, 09 Sep 2024 16:50:01 GMT

Hi Chris, still not working at our end. If the engineer visit could be booked. Thanks, Mitch

Re: Incoming landline call problem

Chris-TalkTalk — Tue, 10 Sep 2024 07:53:41 GMT

OK, I'll book the first available appointment and get back to you with the details

Chris

Re: Incoming landline call problem

Chris-TalkTalk — Tue, 10 Sep 2024 08:20:39 GMT

I've booked the appointment for - September 12 2024, AM - please let us know how you get on

Chris

Re: Incoming landline call problem

Mitch-in-Notts — Tue, 10 Sep 2024 11:31:57 GMT

Thanks Chris, Will do and I have now confirmed the appointment with openreach. Regards, Mitch

Re: Incoming landline call problem

Anonymous — Tue, 10 Sep 2024 11:35:56 GMT

Thanks for the update and we'll check back in with you on Thursday.

Michelle

Re: Incoming landline call problem

Anonymous — Thu, 12 Sep 2024 11:37:18 GMT

Good afternoon,

How are you getting on?

Thanks

Michelle

Re: Incoming landline call problem

Mitch-in-Notts — Thu, 12 Sep 2024 16:37:04 GMT

Hello,

The Open Reach engineer has been this afternoon and there is no fault on the line. She says it must be something that TalkTalk have done. Any suggestions?

We lost the incoming landline service on the 29th August following a series of power cuts that morning. Has something been knocked out of place at your end? - it is almost like you have put our landline calls on Call Divert and are just 'pinging' us a notification that we have a missed call rather than connecting the call. The outgoing calls are fine.

Thanks

Mitch

Re: Incoming landline call problem

Chris-TalkTalk — Fri, 13 Sep 2024 06:09:36 GMT

Hi Mitch,

I can't see any indication that anything has changed at our end. Could you just confirm that its still not working and I'll ask our network team to take a look

Chris