topic Re: Caller Display not working in Home Phone

Caller Display not working

AdrianGrid — Thu, 05 Sep 2024 07:11:11 GMT

Good morning,

Caller Display stopped working about 2 weeks ago, the display shows "External Call".

All 3 handsets show the same message.

Caller Display is shown as active in my account settings.

I have tried the following:

1. Remove the Caller Display option and confirm it's removed, then add it back on.

2. Power down the base unit for a few minutes.

3. Reset the base units and handsets.

None of this has worked, so I assume it must be a fault your end.

Regards

Adrian

Re: Caller Display not working

Debbie-TalkTalk — Thu, 05 Sep 2024 07:21:32 GMT

Hi Adrian

I'm sorry to hear this.

Can I just check, have you tested the caller display handset directly at the test socket?

Re: Caller Display not working

AdrianGrid — Thu, 05 Sep 2024 07:53:51 GMT

Hi Debbie

The master socket doesn't have a test socket that I can see, other than if I unclip the front it reveals the socket that the front cover connects to. I have plugged the phone into this but it has made no difference.

Re: Caller Display not working

Debbie-TalkTalk — Thu, 05 Sep 2024 07:59:01 GMT

Hi AdrianGrid

Can you add your TalkTalk account number to your Community Profile (in the Private Notes section) I can then look into this further.

Thanks

Re: Caller Display not working

AdrianGrid — Thu, 05 Sep 2024 08:03:20 GMT

Hi Debbie

Account number added.

Re: Caller Display not working

Debbie-TalkTalk — Thu, 05 Sep 2024 08:22:24 GMT

Hi @AdrianGrid

Thank you. I'm just looking into this and making some changes to try and resolve this issue.

I will post back here as soon as I have further information.

Debbie

Re: Caller Display not working

Debbie-TalkTalk — Thu, 05 Sep 2024 08:31:05 GMT

Hi @AdrianGrid

Just to add, if you receive any emails today about the caller display service then please ignore these, it's me trying to fix this issue on my side.

I will keep you updated.

Re: Caller Display not working

AdrianGrid — Thu, 05 Sep 2024 08:40:09 GMT

Thanks Debbie

Re: Caller Display not working

Debbie-TalkTalk — Thu, 05 Sep 2024 08:42:58 GMT

Hi Adrian

No problem 🙂

Debbie

Re: Caller Display not working

Debbie-TalkTalk — Thu, 05 Sep 2024 11:39:33 GMT

Hi @AdrianGrid .

Please can you test the caller display again around 2.30pm to see if it is working?

Re: Caller Display not working

AdrianGrid — Thu, 05 Sep 2024 12:54:54 GMT

OK.

Re: Caller Display not working

Debbie-TalkTalk — Thu, 05 Sep 2024 13:17:28 GMT

Hi Adrian

Thank you 🙂

Debbie

Re: Caller Display not working

AdrianGrid — Thu, 05 Sep 2024 13:48:01 GMT

Hi Debbie

Unfortunately no change. Still not working☹️

Adrian

Re: Caller Display not working

Debbie-TalkTalk — Fri, 06 Sep 2024 06:55:58 GMT

Hi Adrian

Sorry for the delay.

Please can you try this again this morning?

Re: Caller Display not working

AdrianGrid — Fri, 06 Sep 2024 07:31:08 GMT

Hi Debbie

Still not working.

Re: Caller Display not working

Anonymous — Fri, 06 Sep 2024 08:04:59 GMT

Hi Adrian,

I'm sorry to hear this. I've passed this over to our Faults Escalation Team now and we'll post back as soon as we receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

Re: Caller Display not working

AdrianGrid — Fri, 06 Sep 2024 08:32:29 GMT

Hi Michelle

Thanks for the update, I'll keep an eye on things this end as well.

Regards

Adrian

Re: Caller Display not working

Anonymous — Fri, 06 Sep 2024 08:39:42 GMT

Hi Adrian

Great thank you. Hopefully it won't take the team too long to resolve 🙂

Michelle

Re: Caller Display not working

Anonymous — Mon, 09 Sep 2024 08:22:30 GMT

Hi Adrian,

Have our team been in contact?

Thanks

Michelle

Re: Caller Display not working

AdrianGrid — Mon, 09 Sep 2024 10:58:22 GMT

Hi Michelle

Sorry not replied sooner but I am very busy at the moment.

I had a garbled message left this morning asking me to call back. I managed to decipher the number (03451720088) which I called and is customer service not a technical team. I was told there are very long waits on the lines, so I hung up. I don't have time to sit in a queue, so could you get whoever it was to call me again please?

I also had a strange email from talktalk about openreach terms and conditions which apparently was mentioned to me. I haven't spoken to anyone and have no idea what this is.

Adrian