topic no landline dial tone in Home Phone

no landline dial tone

Annie2024 — Thu, 12 Sep 2024 13:54:22 GMT

Have a problem since sunday, the landline started to make crackle noise, then the BB stopped working. After spending time on calls to TT monday and tuesday, the two line tests pointed to the router failing so a new one was sent out. While waiting for it to arrive, the landline stopped working. The new router has worked, and i'm back online, but still the landline is dead. I logged on to chat yesterday and was told to check master socket with the phone line (corded phone btw) but still the line is dead. I was told I could log back onto chat and pick up from where I left off (reporting the out come of the socket test) but was told I'd need to go through all the same questions as none of the chat was saved. Didn't have time for all that again. The case seems to be still open on my account, yet I've just received an text telling me TT has applied a solution. The phone still is not working, nearly 5 days now without being able to make/receive calls for my senior parents. Please can someone help resolve this. Thanks.

Re: no landline dial tone

Karl-TalkTalk — Thu, 12 Sep 2024 14:13:21 GMT

Line tests are showing a Disconnection on the line.

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.

Thanks

Karl.

Re: no landline dial tone

Annie2024 — Thu, 12 Sep 2024 16:05:55 GMT

Thank you, I have now received a text from openreach saying the fault has been reported and an engineer will be allocated to investigate, but I should contact my provider to discuss the fault or for queries. No idea of the time frame that this should be fixed by? Hope it's before the weekend, should I contact TT again in 48hrs if I've not heard anything? Thanks.

Re: no landline dial tone

Chris-TalkTalk — Fri, 13 Sep 2024 05:32:21 GMT

Hi Annie2024

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: no landline dial tone

Annie2024 — Fri, 13 Sep 2024 08:42:06 GMT

Thanks

Have completed the profile.

Ann.

Re: no landline dial tone

Chris-TalkTalk — Fri, 13 Sep 2024 08:55:42 GMT

Hi Annie,

Thanks for updating your profile. There have been no further updates yet. If you don't hear anything later today or over the weekend can you bump the thread on Monday and we'll check for further updates

Chris

Re: no landline dial tone

Annie2024 — Mon, 16 Sep 2024 13:31:09 GMT

All sorted now, thanks for your help.

Ann

Re: no landline dial tone

Chris-TalkTalk — Mon, 16 Sep 2024 13:36:40 GMT

That's great news, thanks for letting me know

Chris