topic Changing to Evening & Weekend Inclusive package in Home Phone

Changing to Evening & Weekend Inclusive package

Bamptonian — Thu, 12 Sep 2024 16:48:55 GMT

When I was with Post Office I was on a package that included Evening & Weekend calls free and inclusive. I got switched to TalkTalk (not my choice) but now I find they are not honouring this package and I am being charged the same as daytime calls. There seems to be no way online to switch to a different package - how can I do it?

Re: Changing to Evening & Weekend Inclusive package

Chris-TalkTalk — Fri, 13 Sep 2024 06:50:59 GMT

Hi Bamptonian,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Changing to Evening & Weekend Inclusive package

Bamptonian — Fri, 13 Sep 2024 09:16:40 GMT

Profile now updated - this should give you the information required. I hope you're able to look into my account query from here. Thank you.

Re: Changing to Evening & Weekend Inclusive package

Chris-TalkTalk — Fri, 13 Sep 2024 09:47:20 GMT

Thanks for updating your profile. I've been advised that to get the help you need please give the team a call on 0345 172 0088, they'll be able to help.

Thanks

Chris