topic Re: Landline faulty? in Home Phone

Landline faulty?

brora — Sat, 14 Sep 2024 15:56:09 GMT

I have been trying to get help for this but seem to be getting nowhere. My landline is faulty. I have checked all of the following: 1. The Volume is up 2. Phone is NOT set to "Do Not Disturb" 3. Have tried another socket. 4. I have checked all the cables. 5. I have also tried with two different (known to be working) Corded phones. 6. There is no call divert or anything like that. 7. Callers hear the ringing sound. 8. The phones indicate Missed Calls, so they obviously sense the incomming calls, but are not being activated to ring.

Re: Landline faulty?

Divsec — Sat, 14 Sep 2024 17:49:30 GMT

Hi @brora have you tried the test my connection section in "my account"?

The telephone section will test your line automatically and equally report your fault. As a failsafe your post has been escalated and you should hear Monday.

Re: Landline faulty?

Mitch-in-Notts — Sat, 14 Sep 2024 18:00:20 GMT

We have an identical problem and are now on our third week of no incoming calls and no further forward despite an Open reach visit. You aren't served by the Bulwell Telephone Exchange by any chance are you?

Re: Landline faulty?

ferguson — Sat, 14 Sep 2024 18:23:46 GMT

@Mitch-in-Notts

It's best if you start your own topic so that the support team can look into this individually for you.

Re: Landline faulty?

Mitch-in-Notts — Sat, 14 Sep 2024 18:57:18 GMT

I already have my own topic thanks. I was addressing a question to the poster in case this is a localised problem.

Re: Landline faulty?

ferguson — Sat, 14 Sep 2024 19:04:36 GMT

Ah OK, I have seen it now. I would have thought it is unlikely, but fair enough.

Re: Landline faulty?

brora — Sat, 14 Sep 2024 20:02:43 GMT

Well I do live in Bulwell, so I would think that I'm on the Exchange you mention

Re: Landline faulty?

brora — Sat, 14 Sep 2024 20:04:04 GMT

Yes, and it always comes back as no problems.

Re: Landline faulty?

ferguson — Sat, 14 Sep 2024 20:10:17 GMT

Hmm, curiouser and curiouser as Alice said. Let's see what the support team have to say when they are back online on Monday.

Re: Landline faulty?

Mitch-in-Notts — Sat, 14 Sep 2024 21:41:05 GMT

We are just outside Bulwell but on Bulwell exchange, we think we have been off since Thursday 29th August. Our estate had a series of power cuts that morning and I'm wondering if that affected the exchange also.

TalkTalk support have done a number of tests but found nothing. Open Reach tested the line on Thursday 5th, replaced the face plate on our telephone box and found no line fault. Helpfully TalkTalk rang twice on Friday to speak to us, but rather than ring my mobile rang the landline....

As we missed the calls on Friday I am booked for a Case Manager call but not until Tuesday afternoon. I'm praying they ring my mobile and not the landline again!

Re: Landline faulty?

Chris-TalkTalk — Mon, 16 Sep 2024 12:16:56 GMT

Hi brora,

How are you getting on, are you still experiencing problems with your landline?

Chris

Re: Landline faulty?

brora — Mon, 16 Sep 2024 12:27:49 GMT

Yes it is just the same.I' ve talked to customer services but they just want me do do all the tests I've already done. After that -nothing..

Re: Landline faulty?

Chris-TalkTalk — Mon, 16 Sep 2024 13:00:04 GMT

OK thanks. I've made and change, could you please retest and let us know how you get on

Chris

Re: Landline faulty?

brora — Mon, 16 Sep 2024 15:34:47 GMT

Sorry but still no ring on incoming calls.

Re: Landline faulty?

Chris-TalkTalk — Tue, 17 Sep 2024 07:15:37 GMT

OK thanks. To investigate further we'll need to arrange and engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Landline faulty?

brora — Tue, 17 Sep 2024 09:13:12 GMT

Ok. No one's answering at the moment. I'll try later.

Re: Landline faulty?

Chris-TalkTalk — Tue, 17 Sep 2024 09:56:06 GMT

If you'd like us to arrange the engineer visit just let us know

Chris

Re: Landline faulty?

brora — Tue, 17 Sep 2024 11:01:43 GMT

I've tried three times now, your agents just cut me off the last two times as soon as I mentioned a home visit? I'm now getting a little fed up with this mucking around and being unable to get help. I'm out of contract so perhaps it will be easier to go to Virgin?

Re: Landline faulty?

Karl-TalkTalk — Tue, 17 Sep 2024 11:16:03 GMT

Would you like to arrange the engineer visit here.

Thanks

Karl.

Re: Landline faulty?

brora — Tue, 17 Sep 2024 12:17:22 GMT

If that is what's needed, then Yes I do.