topic Landline Fault on My mothers line. She has dementia and I can't find anywhere to report it. in Home Phone

Landline Fault on My mothers line. She has dementia and I can't find anywhere to report it.

marktompkins22 — Fri, 27 Sep 2024 21:29:47 GMT

Landline Fault on My mothers line. She has dementia and I can't find anywhere to report it.

Can somebody please help.

Re: Landline Fault on My mothers line. She has dementia and I can't find anywhere to report it.

Gliwmaeden2 — Fri, 27 Sep 2024 21:48:12 GMT

Not at this time at night, @marktompkins22.

Call Talktalk after 9am on Saturday:

03451 720088

Or use Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You will need to pass security questions. Have you got Power of Attorney / Authority to Act / Nominated User status?

Re: Landline Fault on My mothers line. She has dementia and I can't find anywhere to report it.

Gliwmaeden2 — Fri, 27 Sep 2024 21:54:52 GMT

Also, has Talktalk been told previously that she is vulnerable?

Please read this information:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Forum staff are not back on here before Monday.

Please add your mother's details in Private Notes, at the end of Personal Information in the profile area.

It's important to keep it quite clear which are your details and which are hers, so go via your avatar; settings; drop down menu, then:

Select Personal Information.

Your own information goes in here. At the end of that section, in Private Notes, add your mother's name, address, account number, landline phone number (the affected line) and a best fallback number. SAVE CHANGES.

Re: Landline Fault on My mothers line. She has dementia and I can't find anywhere to report it.

Chris-TalkTalk — Mon, 30 Sep 2024 06:32:54 GMT

Hi Mark,

If you still need assistance with this can you please update your community profile to include your:

Name
Telephone number (landline number with the fault)
Alternative contact number
Could you also add your Mothers name to the private notes section

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris