topic Re: "Please check line cord" in Home Phone

"Please check line cord"

Adambr1 — Sat, 28 Sep 2024 12:55:29 GMT

I have had the message "Please check line cord" on my handset for the past few weeks. I bought a new handset and it says the same thing. How can we get help with this?

Re: "Please check line cord"

Divsec — Sat, 28 Sep 2024 14:21:27 GMT

Hi @Adambr1 other than the message, are you able to make and receive calls and is there any noise on the line?

Re: "Please check line cord"

KeithFrench — Sat, 28 Sep 2024 14:23:43 GMT

What package are you on? Is this a traditional landline or the new Digital Voice via Full Fibre?

The error basically means that your DECT cordless phone handset cannot detect the phone line for whatever reason. As you have already found out, this is very unlikely to be a fault with the handset/base station itself.

Re: "Please check line cord"

Anonymous — Mon, 30 Sep 2024 05:15:42 GMT

Hi Adam,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: "Please check line cord"

Anonymous — Wed, 02 Oct 2024 12:07:19 GMT

Hi @Adambr1

Do you still need assistance with this fault?

Thanks

Michelle

Re: "Please check line cord"

Adambr1 — Wed, 02 Oct 2024 12:46:51 GMT

Hi - no - an engineer visit has been arranged. Thanks

Re: "Please check line cord"

Anonymous — Wed, 02 Oct 2024 12:49:40 GMT

Afternoon Adam,

No problem, thanks for letting us know 🙂

Michelle 🙂