topic Re: Unexpected Charges on Phone Bill in Home Phone

Unexpected Charges on Phone Bill

ChrisM7 — Sat, 28 Sep 2024 14:04:28 GMT

My Talk Talk Phone Bill includes a charge of £9.82 which I was not expecting. It is called Shell Energy Rated Call Usage. Can anybody explain what this is please ? I cannot find reference to it anywhere.

Re: Unexpected Charges on Phone Bill

KeithFrench — Sat, 28 Sep 2024 14:26:11 GMT

I assume that you are an ex-Shell Energy customer & as such all help is provided by the main Service Centre on 0345 172 0088 and ask for the Shell Migration team. Currently, the forum cannot help you with this.

Re: Unexpected Charges on Phone Bill

Arne-TalkTalk — Mon, 30 Sep 2024 11:21:38 GMT

Hi ChrisM7

The charge is for the anytime calls boost, but it looks like there have been chargeable international calls on your bill, so I suspect the Shell energy rated charges may be for international calls also, could this be the case?