topic Re: Land line no working in Home Phone

Land line no working

Stewie1 — Mon, 30 Sep 2024 12:45:23 GMT

I switched from Sky to TalkTalk on the 31/08/2024 (both broadband and phone) and since then my land line hasn't worked.

Please can someone help?

Thanks

Re: Land line no working

Chris-TalkTalk — Mon, 30 Sep 2024 13:04:05 GMT

Hi Stewie1,

Is the line completely dead, no dial tone?

Chris

Re: Land line no working

Stewie1 — Mon, 30 Sep 2024 13:07:13 GMT

Hi Chris,

That's right. No dial tone. There is a message on the screen of the phone that says 'Check phone line'

Re: Land line no working

Chris-TalkTalk — Mon, 30 Sep 2024 13:29:04 GMT

This has been logged out to Openreach for investigation. They have carried out work on the line and have cleared and closed the fault. If there is still no dial tone could you try unplugging the telephone base unit, leave it unplugged for a couple of minutes, then plug back in and retest

Thanks
Chris

Re: Land line no working

Stewie1 — Tue, 01 Oct 2024 08:50:18 GMT

Good morning,

My phone still isn't working, I tried unplugging it and waiting but it didn't work. The last engineer that came to the house (the 5th engineer) said that the fault keeps getting raised as a broadband fault. It is not a broadband fault, the broadband works fine. The problem is with the land line and the engineer told me it needs to raised as a Line Fault.

Kind regards

Re: Land line no working

Chris-TalkTalk — Tue, 01 Oct 2024 09:36:58 GMT

Good morning, thanks for trying that. To investigate further we'll need to arrange another engineer visit. If you'd like me to do this please let me know and I'll confirm some details with you

Chris

Re: Land line no working

Stewie1 — Tue, 01 Oct 2024 09:39:53 GMT

Hello, Yes please. I would like to arrange an engineer visit.

Re: Land line no working

Chris-TalkTalk — Tue, 01 Oct 2024 10:11:58 GMT

OK, can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: Land line no working

Stewie1 — Tue, 01 Oct 2024 10:21:48 GMT

Hello,

I can confirm that I accept the potential charges and my availability is; Friday PM.

Thank you

Re: Land line no working

Chris-TalkTalk — Tue, 01 Oct 2024 10:32:41 GMT

OK thanks. I'll book the engineer now and get back to you with the details

Chris

Re: Land line no working

Chris-TalkTalk — Tue, 01 Oct 2024 10:47:42 GMT

Hi Stewie1

I've booked the engineer for - October 04 2024, PM - please let us know how you get on

Chris

Re: Land line no working

Stewie1 — Tue, 01 Oct 2024 10:53:06 GMT

Thank you Chris, I will.

Please can I just confirm that this has been raised as 'Line Fault' not a 'Broadband fault'?

Thanks

Re: Land line no working

Chris-TalkTalk — Tue, 01 Oct 2024 10:55:22 GMT

Thanks, yes, I've raised it as a voice/telephone fault

Chris

Re: Land line no working

Stewie1 — Tue, 01 Oct 2024 10:56:29 GMT

That's great. Thank you so much for your help Chris. I'll contact you again on Friday.

Re: Land line no working

Chris-TalkTalk — Tue, 01 Oct 2024 10:57:00 GMT

OK thanks 🙂

Re: Land line no working

Stewie1 — Fri, 04 Oct 2024 16:45:19 GMT

Hi Chris, everything is working now. Thank you so much for your help.

Kind regards

Re: Land line no working

Debbie-TalkTalk — Mon, 07 Oct 2024 05:45:05 GMT

Hi @Stewie1

I'm glad to hear this, thanks for letting us know.

Debbie