topic Re: Caller display not working in Home Phone

Caller display not working

BettysPA — Tue, 01 Oct 2024 18:40:37 GMT

Hi, please can someone help me get the caller display working on my Mum’s phone. I have read other posts and none of the suggestions work. She is elderly and unable to deal with this herself. It hasn’t worked for a while. She has a landline only, no internet and also has a Care Call alarm. Any help gratefully received

Re: Caller display not working

ferguson — Tue, 01 Oct 2024 18:43:47 GMT

Do you have access to your mum's online account? Otherwise, please put her full name, address and TalkTalk phone number in the Private notes section of your community profile here and the support team can try to help.

Re: Caller display not working

BettysPA — Tue, 01 Oct 2024 18:49:59 GMT

Hi, thanks for the reply. I’ve tried removing it from her account and then re-adding it. I’ve also looked at other posts on this and nothing that has been suggested has worked

Re: Caller display not working

ferguson — Tue, 01 Oct 2024 18:58:02 GMT

OK, as I said hopefully the support team can help.

Re: Caller display not working

Chris-TalkTalk — Wed, 02 Oct 2024 07:34:18 GMT

Hi BettysPA,

Just to confirm, is the telephone number in your community profile your Mum's TalkTalk landline telephone number?

Chris

Re: Caller display not working

BettysPA — Wed, 02 Oct 2024 08:31:46 GMT

Hi Chris, the number beginning 0197…. Is her landline number

Re: Caller display not working

Chris-TalkTalk — Wed, 02 Oct 2024 08:36:32 GMT

OK thanks. I've made a change, can you please retest and let me know if this has made any difference

Chris

Re: Caller display not working

BettysPA — Wed, 02 Oct 2024 09:19:26 GMT

Hi Chris, no change unfortunately. Still says “incoming call”

Re: Caller display not working

Chris-TalkTalk — Wed, 02 Oct 2024 09:42:27 GMT

OK thanks for trying. Could you try adding and removing caller display in My Account, this often resolves the problem. Please let us know how you get on

Chris

Re: Caller display not working

BettysPA — Wed, 02 Oct 2024 09:52:07 GMT

Hi Chris, that was the first thing I tried after reading other posts. Should I try again now that you have made the change?

Re: Caller display not working

Chris-TalkTalk — Wed, 02 Oct 2024 09:53:00 GMT

Yes please. If it then still doesn't work please let me know

Chris

Re: Caller display not working

BettysPA — Thu, 03 Oct 2024 08:31:45 GMT

Hi Chris, no joy I’m afraid. It still says incoming call. Having looked at previous posts on this topic does this need to be passed to Openreach for them to sort?

Re: Caller display not working

Chris-TalkTalk — Thu, 03 Oct 2024 09:01:27 GMT

Thanks for trying that. I'm going to try removing it and re-adding it from my side, if it's then still not working I'll pass it over to our network team for further investigation

Chris

Re: Caller display not working

BettysPA — Thu, 03 Oct 2024 09:44:50 GMT

Let me know when you need me to try again

Re: Caller display not working

Chris-TalkTalk — Thu, 03 Oct 2024 09:59:43 GMT

OK, will do

Chris

Re: Caller display not working

Chris-TalkTalk — Thu, 03 Oct 2024 10:09:27 GMT

I'm experiencing problems removing it so I've passed it over to our Network team for further investigation. I'll let you know when I receive an update or they may contact your directly

Chris

Re: Caller display not working

BettysPA — Thu, 03 Oct 2024 10:10:57 GMT

Thanks Chris, please can you ask them to contact me and not my mum. My number is in the private info

Re: Caller display not working

Chris-TalkTalk — Thu, 03 Oct 2024 10:13:38 GMT

No problem, I've passed your mobile number over to them

Chris

Re: Caller display not working

Chris-TalkTalk — Tue, 08 Oct 2024 08:04:45 GMT

Hi BettysPA,

How are you getting on, has anyone contact you from out Network team?

Chris

Re: Caller display not working

BettysPA — Tue, 08 Oct 2024 09:27:32 GMT

Hi, yes they have although they keep contacting my mum even though I have asked them not to. They are trying two more things which will take until later on on Thursday to take effect and if that doesn’t work I think they said they will have to contact OpenReach